Strategic FM Account Manager – Client Growth Lead

Millers Vanguard Limited; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management firm is seeking an experienced Account Manager to serve as the primary contact for customers, manage relationships, and deliver tailored solutions. The ideal candidate will have proven experience in account management, excellent communication skills, and the ability to analyze customer data to drive success. This role offers competitive salary and opportunities for career development in a supportive environment.

Benefits

Training in City & Guilds accredited academy

Job Specific Uniform & tooling

Company wide fun days and charity events

Company Pension

Incremental holiday allowance (up to 32 days)

Regular staff ‘treats’

Qualifications

• Proven experience as an account manager or in a related senior client-facing role.
• Strong communication skills to build trust with customers.
• Ability to assess customer data trends to inform strategies.

Responsibilities

• Develop and maintain long-term relationships with customers.
• Act as the main point of contact for customer leadership.
• Monitor account performance metrics and recommend enhancements.
• Collaborate with internal teams to exceed customer expectations.

Skills

Strong communication and interpersonal skills

Organisational and time management skills

Analytical mindset

Proficiency with CRM software

Ability to work independently and collaboratively

Tools

Microsoft Office suite

CRM software

Job description

A leading facilities management firm is seeking an experienced Account Manager to serve as the primary contact for customers, manage relationships, and deliver tailored solutions. The ideal candidate will have proven experience in account management, excellent communication skills, and the ability to analyze customer data to drive success. This role offers competitive salary and opportunities for career development in a supportive environment.