Global Customer Experience Specialist

Maersk Company; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global logistics leader in Liverpool seeks an Integrated Customer Experience Consultant to deliver exceptional customer service and improve operational efficiency. The role involves liaising with clients and stakeholders, solving complex supply chain challenges, and engaging in continuous service innovation. Ideal candidates will possess analytical skills, a passion for customer satisfaction, and proficiency in Microsoft applications. Join a diverse team with strong career development opportunities in a hybrid work environment.

Benefits

25 days annual leave

Hybrid working after probation

Annual bonus

Pension scheme

Family-friendly benefits

Employee Assistance Program

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to solve complex problems with effective solutions.
• Outstanding attention to detail and good telephone manner.

Responsibilities

• Deliver first-class customer service efficiently.
• Liaise with third-party suppliers and other Maersk offices.
• Continuously innovate to improve services and efficiency.
• Ensure timely processing of all documents.
• Produce internal and external reports as required.
• Monitor third-party performance for improvements.
• Support clients in problem-solving within their supply chain.
• Identify challenges and suggest optimization solutions.

Skills

Customer satisfaction

Logistics experience

Analytical skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Customer service mindset

Job description

A global logistics leader in Liverpool seeks an Integrated Customer Experience Consultant to deliver exceptional customer service and improve operational efficiency. The role involves liaising with clients and stakeholders, solving complex supply chain challenges, and engaging in continuous service innovation. Ideal candidates will possess analytical skills, a passion for customer satisfaction, and proficiency in Microsoft applications. Join a diverse team with strong career development opportunities in a hybrid work environment.