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French Speaking Customer Service Supervisor
Job summary
A well-established organisation in Ashford is seeking a French Speaking Customer Service Supervisor on a fixed-term contract. The role involves leading a customer service team, ensuring top service levels, and training new employees. Candidates must be fluent in French and English, with previous supervisory and customer service experience. This position offers a salary of up to £35,000 and a hybrid working arrangement.
Qualifications
- Fluency in both French and English is essential.
- Experience in a team leader or supervisory position is required.
- Previous customer service experience in a structured environment is needed.
Responsibilities
- Lead and motivate a customer service team.
- Conduct regular one-to-one meetings for coaching.
- Ensure health and safety compliance in the department.
- Plan and deliver training sessions for staff.
- Maintain accurate records and internal procedures.
- Liaise with Sales, Logistics, and Finance for service continuity.
Skills
Fixed Term Contract, Full Time
Up to £35,000 DOE
Ashford – Hybrid
This position is offered on a fixed term basis for 12 to 18 months with the potential to become permanent for the right person.
We are working with a well-established organisation in Ashford that is looking for a French speaking Customer Service Supervisor to join their team. This role would suit someone who enjoys supporting others, improving processes and ensuring customers receive an outstanding service.
- Leading and motivating a customer service team to achieve excellent service levels.
- Holding regular one to one meetings to coach, guide and monitor performance.
- Ensuring all health and safety requirements are met within the department.
- Planning and delivering training and onboarding sessions for new starters and existing team members.
- Keeping accurate records and ensuring internal procedures are followed at all times.
- Liaising with Sales, Logistics and Finance to ensure a seamless service for customers.
- Fluency in French and English (both verbal and written)
- Previous customer service experience gained in a busy and structured environment.
- Proven experience in a team leader or supervisory position.
- Strong written communication skills with the ability to produce professional emails.
- Confident use of Excel.
- Comfortable working in a phone based role and able to build strong rapport.
- Experience in sales order processing or administrative work which would be beneficial.
If this sounds like the right next step for you, please apply today for immediate consideration.
£1000/day
Apply Online
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.