Events Operations Supervisor

Hoxton Hotel Group; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality business in London is seeking an experienced Events Operations Supervisor to oversee venue usage and ensure exceptional guest experiences. Key responsibilities include supervising events, collaborating with various teams, and maintaining high standards of service. The ideal candidate has over 2 years of experience in a hospitality setting and is passionate about creating memorable experiences. This role offers a competitive salary and extensive benefits, including holiday and development opportunities.

Benefits

Competitive salary up to £13 per hour

28 days holiday including bank holidays

Health cash plan

Training and development programmes

Free meals during shifts

Discounts across the Ennismore family

Qualifications

• 2+ years’ experience in hospitality or a busy, bustling environment.
• A track record of supervising meetings and events teams.
• Exceptional attention to detail in a fast-paced environment.

Responsibilities

• Supervise events in the absence of the Events Operations Manager.
• Lead the team to deliver outstanding experiences for guests.
• Handle set-up, ad-hoc requests, and customer feedback.

Skills

Event supervision

Hospitality experience

Attention to detail

Communication skills

Team leadership

Job description

Events Operations Supervisor – The Hoxton, Holborn, London

We are looking for an experienced Events Operations Supervisor to lead the full use of our venue, ensuring exceptional guest experiences for business and social events.

What you’ll do

• Supervise events in the absence of the Events Operations Manager, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Lead by example, confidently providing top Hoxton experiences for guests.
• Liaise closely with the central Meeting and Event bookings team to ensure seamless communication and a unique experience for guests.
• Work closely with the Head Chef, Division Managers and GM to deliver a consistently excellent standard of food and beverage to our guests.
• Be operationally present and lead the team in key events, providing outstanding experiences for guests.
• Provide proactive input and feedback, looking for opportunities to improve and innovate how we use the space.
• Handle set‑up, ad‑hoc requests, invoices and feedback, ensuring internal and external customers have the best possible experience.
• Supervise the Apartment Host, creating an environment where they feel valued and have opportunities to grow.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.

Qualifications

• A track record of supervising meetings and events teams; a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in hospitality or a busy, bustling environment (e.g., restaurant groups, hotels, contract events catering).
• Exceptional attention to detail in a fast‑paced environment, juggling many things at once while ticking every box.
• A passion for hospitality – creating memorable experiences for guests and colleagues.
• Ownership and pride in work, a roll‑up‑your‑sleeves attitude to seeing tasks through and delivering results.
• A willingness to try new approaches and experiment.
• Enthusiastic, confident and warm, able to contribute to a hardworking, supportive and fun team.
• Open, honest and strong communication skills.
• Flexibility in your week‑to‑week rota as business demands vary.

Benefits

• Competitive salary up to £13 per hour with TRONC.
• 28 days of holiday (incl. bank holidays), pension and life insurance.
• Health cash plan for physical & mental wellbeing.
• Confidential hotline and mental health first‑aid network for support.
• Retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start.
• We’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your loved ones.
• Free night at The Hoxton every year and bonuses on milestones.
• Opportunities to progress and switch roles within a global family of brands.
• Training, learning academies and development programmes to grow your skills.
• Extra time off to volunteer with partner charities.
• Regular team gatherings, drinks and bi‑annual parties.
• Enhanced family leave when expanding your family.
• Annual diversity and inclusion calendar of events.

Seniority level: Mid‑Senior level

Employment type: Full‑time

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