Store Supervisor

Ashton Gate Group; Bristol; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prominent sports retail organization is seeking a Store Supervisor to assist the Store Manager with daily operations in Bristol. This role demands a confident leader who can drive sales and foster an excellent customer experience. The ideal candidate has retail management experience, strong leadership skills, and a passion for sports. Competitive salary offered up to £26,500 per annum, with opportunities for training and advancement.

Qualifications

• Experience in a retail management role, preferably within the sports industry.
• Flexibility to work weekends and matchdays.
• Experience in stock control and visual merchandising.

Responsibilities

• Oversee daily store operations and visual merchandising.
• Drive in-store sales and manage matchday operations.
• Motivate and train the store team to high standards.

Skills

Retail management experience

Leadership and people management

Customer service excellence

Organizational skills

Experience with POS systems

Stock management

Job description

Store Supervisor – Ashton Gate

Company: Ashton Gate Stadium (part of Bristol Sport Group)

Location: Bristol, England, United Kingdom

Job Purpose

As the Store Supervisor, you will assist the Store Manager in the running of the store’s day-to-day operations. This role requires a confident, organised, and driven individual who can lead a team, deliver excellent customer service, and increase the sales in our retail store.

Key Responsibilities (KPIs)

Retail Operations, Customer Service and Sales

• Oversee daily store operations including opening & closing procedures, visual merchandising and general tidiness of the store.
• Drive in-store sales through effective product presentation, customer engagement, and sales coaching.
• Manage the matchday operations of the store, including pop‑up stores across the stadium and at alternative venues.
• Work with the Warehouse & Logistics Manager and wider store team to transition the store for matchdays, with different layouts and merchandise required for Bristol City Men, Bristol Bears Men, Bristol City Women and Non‑Matchdays.
• Stay up to date with retail legislation and implement necessary changes.
• Ensure the store delivers an outstanding customer experience in line with the club’s brand values.
• Champion a supporter‑first mindset, particularly during busy periods such as kit launches, holidays, and matchdays.
• Help drive store performance against KPIs, including sales targets, average transaction value, footfall, and conversion rates.

Leadership

• Help the Store Manager motivate and lead the store team, both permanent and casual, to deliver high standards in customer service, operational efficiency, and professionalism.
• Provide training, guidance, and ongoing support to staff, promoting a culture of teamwork, accountability, and continuous improvement.

Essential Qualifications

• Experience in a retail management role, preferably within the sports industry.
• Strong leadership and people management skills.
• Excellent customer service skills and a passion for supporter experience.
• Strong organisational skills and attention to detail.
• Experience with POS systems, stock management software, and e‑commerce integration.
• Flexible approach to working hours, including weekends, matchdays, and seasonal peaks.
• Experience in stock control and visual merchandising.

Desirable Qualifications

• Passion for sports and knowledge of Bristol Sport and its clubs is an advantage, but not essential.

Hours: 37.5 hours per week, 5 over 7 days, including evenings and weekend.

Salary: up to £26,500 per annum.

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Safeguarding

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

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