Service Manager jobs in United Kingdom

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (200% year-on-year growth). We're looking to do the same in 2025; move into new territories and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

We are looking for an organised and committed Dispensing Team Lead to join our MedExpress Pharmacy Team at our warehouse in Leamington Spa. At HeliosX, we’re on a mission to transform healthcare through innovation, expertise and exceptional patient care. In this role you would play a crucial part in ensuring all orders are processed efficiently and safely while shaping and empowering a high-performing dispensing team.

You would be working closely with our Pharmacist and packing teams to ensure all orders are dispensed and dispatched on time, to meet company targets and achieve customer satisfaction goals. If you enjoy working cross-departmentally, proven people manager with strong communication skills this role would suit you perfectly.

The role will be based full time in Leamington Spa with a rolling schedule of 4 days on 4 days off (9am-9pm).

• Labeling, dispensing and packing as required to ensure orders are dispatched on time.
• Creating, organising and managing the staff rota ensuring dispatch and non-dispatch activities are accurately recorded.
• Communicating clearly and effectively with teams to ensure they understand their duties and delegated responsibilities.
• Accurately managing workload priorities to ensure SLA's are met.
• Ensuring all staff including temps have read and signed the SOPs and completed all necessary training.
• Cascading training, protocols and standards to the team from the Responsible Pharmacist.
• Setting workplace output goals with the Pharmacy team and reviewing these on an ongoing basis.
• Support cross-functional teams with tasks requiring dispensary input as required (e.g. trial tests, sensory forms, collecting data for new products).
• To oversee the storage of medical products to ensure safety and reduce waste.
• Ensure all clinical review reports are updated and accurate.
• Perform 1-1 reviews and performance reviews with direct reports.
• Train the team to carry out clinical reviews and communicate with the Customer Service team, prescribers and customers to ensure correct notes are made and the necessary information is passed between all parties.
• Training the team to ensure clinical review reporting figures are recorded, accurate and kept up to date.
• Resolve problems promptly and effectively and inform the Responsible Pharmacist where appropriate.
• To ensure that any errors and near misses are logged and collaborate with the Responsible Pharmacist to undertake activity to prevent future errors.
• Assisting Customer Service to resolve customer complaints promptly.
• Manage stock through regular stock counts.
• Work with procurement to place supply orders in a timely manner with a focus on getting the best price on packaging, PPE and consumables.

• Proven leadership experience, ideally as a Dispensary Team Lead or Dispensing Manager, with a track record of motivating and guiding high-performing teams.
• Exceptional organisational skills with the ability to adapt in fast paced or changing environments.
• Ability to ensure the use and control of company resources.
• Commitment to continuous professional development for the entire team through shared learnings and driving best practices.
• Calm and capable problem solving skills.
• Clear, concise communication that keeps everyone aligned.
• A personable and approachable, with the ability to build working relationships at every level.
• Confidence in giving and receiving feedback with sensitivity.
• An understanding of business rationale and the ability to initiate and implement decisions that will achieve business goals and objectives.
• Strong focus and attention to detail skills.

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 days holiday plus UK Bank Holidays (excluding two per year).
• Private health insurance, along with extra dental and eye care cover.
• Enhanced parental leave.
• Cycle-to-work Scheme.
• Electric Car Scheme.
• Free Dermatica and MedExpress products every month, as well as family discounts.
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.