Customer Success Team Leader

Yu Group PLC; Leicester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading energy supplier in the UK seeks a Customer Success Team Leader. You will motivate and develop your team while ensuring excellent business relationships and solving customer queries. Ideal candidates will have supervisory experience in the energy sector, strong communication skills, and a drive for success. The position offers competitive benefits including annual leave and professional development opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced maternity and paternity policies

Company sick pay

Qualifications

• You have experience in a supervisory role managing a diverse team.
• You have a thorough understanding of Operations energy processes.
• You have a can-do attitude and love to see success.

Responsibilities

• Motivate, coach, train, and develop staff.
• Ensure internal and external business relationships are maintained.
• Investigate and resolve escalated business and customer queries.

Skills

Effective decision-making skills

First-rate communication skills

Analytical skills

Attention to detail

Team player

Flexibility

Tools

Excel

Word

Power Point

Job description

Join us as the Customer Success Team Leader at Yü Group PLC.

Reports to: Customer Success Manager

Location: Leicester Office LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week

Responsibilities

• Provide an environment to inspire achievement and development within team and individuals.
• Encourage a growth-mindset environment.
• Motivate, coach, train and develop staff in accordance with company values and procedures.
• Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency.
• Investigate and resolve all escalated business and customer queries/complaints.
• Always represent Yu Energy Values and Habits.
• Directly manage all team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business.
• Ensure all key processes within the Customer Care Team are performed accurately and efficiently.
• Ensure system development keeps pace with business requirements.
• Regularly review department processes for efficiency improvements and ensure documentation is continually updated.
• Attend meetings and contribute to company strategy and policy making as required.
• Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business.
• Carry out other reasonable duties as determined by management.

Qualifications

• Sharp – Effective decision‑making skills to manage technical workload and a thorough understanding of Operations energy processes.
• Experienced – you’ve worked in a supervisory role managing a diverse team and in the energy or water industry (desirable).
• Great communicator – you have first‑rate communication and interpersonal skills at all levels.
• Ambitious – you don’t just want another job, you want a career opportunity.
• Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
• Motivated – you have a “can do” attitude and love to see success.
• Team player – you enjoy working closely with a motivated team to help them develop.
• Flexible – you’re a strong team player who can adapt as the role and business develops.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake‑up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.