Service Manager jobs in United Kingdom

Shift Manager (New Oxford Street Restaurant!)

Department: Restaurants

Employment Type: Full Time

Location: New Oxford Street - Restaurant

Reporting To: Restaurant General Manager

Compensation: £13.50 / hour

We are looking for a full or part time passionate, big personality and energetic Shift Manager who can help us to lead from the front and create exceptional dining experiences at our new New Oxford Street fresh pasta restaurant. We won’t just be cooking and serving our customers the freshest pasta in town (although that’s a big part of it!), but opening doors to one of the coolest locations in town.

Picture this: we’ll have chefs making fresh pasta in the window of the restaurant to entice the good people of New Oxford Street in. There’ll be the hippest Italian funk and jazz on stereo, the smell of ragù in the air, fresh pasta making classes in-house, and much more.

As Shift Manager, you’ll lead by example, overseeing operations during your shift and fostering a positive environment where our passion for authentic Italian cuisine shines through. We want to hear from candidates who ooze passion, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept coming to New Oxford Street. If that sounds like you, we wanted to hear from you yesterday. So, as our Roman ancestors might have said, carpe diem. Show us your soul.

• To be in charge of the restaurant floor and kitchen, ensuring everything runs like clockwork.
• Uphold cleanliness, food safety, and operational procedures in both front-of-house and back-of-house areas.
• Oversee the kitchen and dining area, making sure every dish that leaves the kitchen is a masterpiece. Along with the rest of the team, you’ll also be involved in preparing amazing dishes for customers — but we’re looking for someone who loves good food.
• Be the go-to person for our amazing front and back of house staff.
• Proactively address challenges and make quick, effective decisions to ensure seamless service.
• Engage warmly with our guests, helping them to explore our menu, offering personalised recommendations and answering any questions with passion.
• Be part of the magic in the kitchen, preparing pasta dishes that look as good as they taste.
• Train new team members and keep the current crew sharp with ongoing training sessions.
• Manage the shifts and time-off requests to keep the restaurant fully staffed and ready to roll.
• Handle cash and reconcile transactions with precision and honesty.
• Be happy to help with budget planning and finding smart ways to control costs.
• Conduct regular Food and Health & Safety checks and jump into action if something needs fixing.
• Keep the vibe positive, even during busy shifts.

• You've got some solid experience as a Shift Manager or in a similar role in hospitality. You know the ins and outs of running a bustling restaurant.
• You're a natural leader who loves motivating and guiding a team. Your positive energy is contagious!
• You have excellent communication and interpersonal skills. You can connect with anyone, making both staff and customers feel valued.
• You handle stressful situations like a pro, keeping calm and collected no matter what comes your way.
• You have a genuine passion for great food and hospitality, and love sharing that passion with others.
• You never miss a beat and take pride in delivering perfection in every task.
• You thrive in a collaborative environment, supporting and motivating your team to achieve common goals.
• Today, we are looking for shift managers, but as we grow, we want you to be our pipeline for the future and grow with us
• Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it’s your zest for life that we are looking for.
• If you dream in pasta shapes, you're in the right place.

• Competitive salary to attract the best talent
• Join a dynamic, fast-moving & diverse team
• Discretionary service charge split based on hours worked
• Join a growing business with growing opportunities
• Regular team socials and pasta tastings
• 28 days holiday (inclusive of bank holidays)
• Complementary staff food & drinks while on shift
• Performance driven Bonus scheme

ARA Pasta are the first Franchise partner of Pasta Evangelists who will be operating Pasta Evangelists restaurants in South London and South East of England. Our ambitious development plans to grow the business over the next few years provide exciting opportunities to develop a career with us. Given our ambitious plans, we are looking for driven individuals to lead our business through its next growth chapter.