Principal Service Architect

Logiq Consulting Ltd; Bristol; On-site; GBP 100,000 - 125,000; Full time

Job summary

A technology consulting firm is seeking a Principal or Senior Service Architect to lead service design for Defence Digital programmes. The ideal candidate will have substantial experience in IT transformation and service management, along with expertise in secure solutions. This role offers a hybrid working model and a competitive salary package, making it a fantastic opportunity to drive impactful projects while enjoying flexibility in work-life balance.

Benefits

Car allowance

Performance bonus up to 10%

Excellent benefits package

Professional development pathways

Flexible working arrangements

Qualifications

• Experience in service design and implementation.
• Ability to engage with business leaders and clients.
• Practical experience with secure solutions.

Responsibilities

• Create and maintain the Service Roadmap.
• Collaborate with Delivery Manager to improve service quality.
• Build and maintain the Service Catalogue.

Skills

Service design

Stakeholder management

Client engagement

IT transformation

Technical architecture

Education

Relevant education in IT, Computer Science or Engineering

ITIL4 Managing Professional qualification

Chartered IT Professional or Chartered Engineer

Tools

ServiceNow

Remedy

Job description

Logiq is a fast-growing technology Company, providing cutting‑edge solutions to high‑risk clients across Private and Public Sector. Due to rapid growth we are looking for an experienced Principal or Senior Service Architect to join our team.

Location: Hybrid
Salary: Negotiable, plus car allowance, plus up to 10% performance bonus*, plus excellent benefits package.
Travel Required: Travel expected to client or Logiq’s offices in Bristol, Chippenham or Exeter
Category: Architecture
Clearance: UK – SC
Role Status: Open / Accepting Applications

Our existing programmes of work are expanding rapidly, and we have urgent requirements for a Principal or Senior Service Architect, to enable us to continue to deliver at an accelerated rate. Ideally you will have current or recent experience leading the design and engineering delivery of complex IT transformation, either within Defence or Security organisations.

As a Service Architect working on critical Defence Digital programmes, you will be responsible for all aspects of service design, service catalogue maintenance and monitoring of service effectiveness. The role will engage with the development of service design from the conceptual design phase through to live delivery, specifically you will:

• Create and maintain the Service Roadmap, with clearly defined and articulated Transition State, ensuring service continuity throughout.
• Collaborate closely with the Delivery Manager to monitor/improve service quality.
• Build and maintain the programme’s Service Catalogue (for services which will be consumed across many Defence programmes.

The ideal candidate will be both experienced and invested in ensuring that our clients’ solutions are effective and secure and will have the inter‑personal skills needed to do this, e.g. ability to lead workshops, engage with business leaders, and drive the secure solutions required to meet complex and competing requirements. With your delivery experience you will be comfortable operating in a ‘customer friend’ type role, supporting clients understand, trade and optimise their solutions to deliver operational capabilities within their project constraints.

You will also be comfortable enhancing customer relationships and identifying opportunities for growth and experience developing proposals and tender submissions in pursuit of new business opportunities.

Demonstrable Knowledge

• Managing end‑to‑end service design and implementation.
• Experience working in Service Management roles, ideally with overall Service Accountability.
• Practical experience in delivering a catalogue of service solutions, preferably in secure Government.
• Familiarity with applicable standards and frameworks such as TOGAF, ITIL, JSP440, JSP604, JSP453.
• Proven track record of developing services aligned to business strategy and ensuring manageability and maintainability.
• Practical delivery and transition of complex IT services from design to live service.
• Understanding of Service Integration and Management (SIAM) models and experience in implementing them in large organisations with MSPs.
• Coordinating and managing trade‑off based on stakeholder needs, project and resource constraints.
• Supporting the project delivery management function with accurate and timely planning assumptions.
• Abstracting complexity into project parameters for senior stakeholders.

Knowledge of

• Design and Delivery of complex application and service architectures.
• The challenges of air‑gapped / non‑internet connected environments.
• Knowledge of, and have worked with the Defence Digital architecture community.
• Experience of delivering enterprise Identity services (e.g. Entra ID, NetIQ) Experience of designing federated services and establishing service agreements / leading service level management.
• Familiarity with TOGAF and Archimate.
• Experience in MOD security policy, processes, and practices (inc Joint Service Publications 604, 440).

Employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Travel to client sites and Logiq offices will be required.

What We’re Looking For

• Relevant education and qualifications in IT, Computer Science or Engineering. ITIL4 Managing Professional qualification.
• Chartered IT Professional (CITP), Chartered Engineer (CEng) or another industry recognised IT certification.
• Relevant certifications in architecture methodologies.
• Relevant certifications in agile delivery methodologies.
• Practical experience implementing NCSC guidance and best practice.
• Experience with using Service Management toolsets such as ServiceNow and Remedy.

Why Join Logiq

• Work on impactful projects that drive efficiency and innovation across diverse sectors.
• Access professional development pathways tailored to your career ambitions.
• Enjoy flexible working arrangements and a competitive benefits package.

What the Team Say

At Logiq, I love being part of a team that thrives on exciting, fast‑paced projects in complex environments. We focus on delivering real value rather than getting bogged down by unnecessary processes. The collaborative culture encourages initiative and empowers me to make impactful decisions, with support always available when I need it. I also feel supported in my project work and career development, with plenty of opportunities to enhance my skills and take on new challenges. Logiq’s investment in its people ensures I have both the tools and encouragement to achieve my goals.

As someone with a challenging home life, including children with additional needs, the hybrid working model has been invaluable. Logiq treats me as a professional, trusting me to manage my work, projects, and outputs while balancing my family commitments. The flexibility to adapt my schedule for school runs and care needs, combined with a supportive team and rewarding work, makes this a truly unique place to grow and succeed.

Other Information

Logiq is committed to investing in people, offering clear progression pathway into our consultancy service, and we will passionately support professional growth to develop our employees.

Flexible working is available including part‑time / term time working patterns. All suggestions are welcomed to be discussed as part of a proposed employment package.

Logiq is dedicated to fostering an inclusive workplace. Our commitment is to ensure equal opportunities for all in both employment and career advancement. We base our decisions on individual merit, qualifications and suitability for the role, without regard to gender, age, marital or civil partnership status, sexual orientation, ethnicity, disability, race, religion or national background.

*Bonus payments are discretionary and awarded upon successful completion of probation.

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Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Recruitment agencies: please be advised that any CVs submitted to us that have not been specifically requested by our internal recruitment team will be considered unsolicited and treated as free introductions, as per our Preferred Supplier List (PSL) policy.