Strategic Customer Service Lead | DNO/NPg Excellence

Freedom Group; Washington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading service provider in Washington is seeking a Customer Service Manager to lead the customer service function, ensuring exceptional service delivery and continuous improvement. Ideal candidates will have experience in managing customer service teams, with a focus on DNO operations and a passion for customer satisfaction. This role offers competitive salary and benefits, including a pension scheme and 25 days holiday.

Benefits

Salary sacrifice car scheme

25 Days Holiday + Bank Holidays

Pension with up to 8% employer contribution

Private Medical Insurance

Flexible benefits including Gym Membership

Free Employee Assistance Program

Qualifications

• Proven experience as a Customer Service Manager, with DNO experience.
• Knowledge of BMoCS and excellent management techniques.
• Strong troubleshooting abilities and customer service orientation.

Responsibilities

• Lead the customer service function and ensure exceptional service.
• Manage issue resolution and customer feedback.
• Recruit and mentor customer service agents.

Skills

Proven experience as a Customer Service Manager

Excellent knowledge of management methods and techniques

Proficiency in customer service software, databases, and tools

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking abilities

Customer service orientation and proactive mindset

Education

BS degree in Business Administration or related field

Job description

A leading service provider in Washington is seeking a Customer Service Manager to lead the customer service function, ensuring exceptional service delivery and continuous improvement. Ideal candidates will have experience in managing customer service teams, with a focus on DNO operations and a passion for customer satisfaction. This role offers competitive salary and benefits, including a pension scheme and 25 days holiday.