Service Manager jobs in United Kingdom

Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional for a Service Manager role based in Burtonwood, Warrington. This is an exciting opportunity for a skilled and experienced leader, as you will lead a team of one assistant manager, Advanced Support Workers, supporting one young man with a learning disability, Tourette’s, OCD and complex needs, to lead the Best Lives Bolder.

• Salary of starting from £42,000 per year
• 4 day working week
• 20 days sick pay
• Level 5 diploma in PBS
• Work doing the things you enjoy, meaning work never feels like work
• Work for a multi award-winning Charity that invests all its profits right back into the people we support, our workforce and our local communities
• Managed by supportive senior leaders
• 28 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis)
• Pension Scheme
• No uniform - we wear our casual clothes
• Flexible Working Hours & Shift patterns
• We will pay for your DBS
• Shopping Discounts Scheme
• Ongoing continued professional development and progression opportunities
• Recommend a Friend Bonus scheme
• Financial Hardship Fund
• Investment in your wellbeing

Community Integrated Care is one of the UK’s largest health and social care charities. We work hard to enrich the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do.

Since the early days, we’ve grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of “Your Life, Your Choice” and our strategy “Best Lives Bolder.”

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards!

We are also focused on our people. Our Support Workers are dedicated and passionate about going the extra mile for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us.

This is a truly exceptional opportunity for an experienced and compassionate Service Manager to lead a dedicated team of Advanced Support Worker Specialists supporting a remarkable young man with complex needs in Burtonwood, Warrington. Since his discharge from long-term hospital care 18 months ago, where he was supported in long-term segregation, he has made remarkable progress. He now has a real energy for life, continues to develop confidence and emotional regulation, and is taking the first steps towards engaging more with his community. He also has real ambitions for his future, which he is actively working towards, making this an exciting opportunity for a leader to help shape and support his journey.

We are seeking a highly skilled, motivated, and emotionally intelligent leader who thrives on challenge and is passionate about delivering person-centred, life-changing support. You will work closely with the team of Advanced Support Worker Specialists, guiding and inspiring them to deliver innovative, evidence-based care that helps the young man continue to thrive. Your role will be pivotal in creating a positive, ambitious, and supportive culture where the team can perform at their best while delivering the highest quality care.

Practice leadership is central to this role. You will support the team in implementing the care and support plan, model best practice, and ensure that proactive, tailored interventions are delivered consistently. You will facilitate positive risk-taking, encourage reflective practice, and promote continuous learning, ensuring the team is skilled, confident, and resilient. Your guidance will help shape a high-performing service where every decision is informed, thoughtful, and focused on achieving the best outcomes for the person supported.

As Service Manager, you will work closely with the NHS National HOPE(s) Team, who provide clinical leadership for the care package. This partnership brings together clinical expertise and social care leadership, creating an integrated model of support. The HOPE(s) Team ensures that the support delivered is therapeutically informed, structured, and responsive to changing needs.

Since his discharge, he has demonstrated a remarkable energy for life and curiosity, and is increasingly able to interact positively with his support team. He enjoys music, films, football, and being active, thriving on activities that match his interests. He has ambitions for his future that he is actively working towards, making this an exciting time to support his ongoing development.

He has a complex profile, including a diagnosis of Autism, Learning Disabilities, Tourette’s Syndrome, OCD, Receptive Language Disorder, a PDA (Pathological Demand Avoidance) profile, and extreme trauma-related anxiety, which contributes to the complexity of his support needs and requires a skilled, experienced, and patient team.

The team at Burtonwood are highly experienced in supporting people with autism and complex behaviours, maintaining a structured, nurturing environment that promotes wellbeing, confidence, and meaningful engagement. They are skilled in translating his progress into personalised support, ensuring he continues to thrive and that every step forward is supported effectively.

As Service Manager, you will lead, inspire, and develop a team of Advanced Support Worker Specialists, ensuring they feel supported, motivated, and confident in their roles. You will deliver effective practice leadership and ensure the consistent implementation of personalised support plans, promoting a positive, ambitious, and person-centred culture within the service. You will work closely with the NHS HOPE(s) Team and other professionals to uphold quality, safeguarding, and best practice, while ensuring robust care planning, risk management, and record keeping. Your leadership will drive high standards, accountability, and continuous improvement, helping the young man reach his potential.

You will be an experienced leader in complex care, autism, or supporting people with complex behaviours, with a track record of developing high-performing teams. You will be confident in managing behaviours that may challenge, using proactive, reflective, and innovative approaches. You will be organised, resilient, and emotionally intelligent, with the ability to inspire and motivate those around you. Most importantly, you will be passionate about delivering exceptional, life-changing care and committed to putting time and energy into this service.

This is an extraordinary opportunity to lead a high-impact, specialist service and make a genuine difference in the life of a young man who is full of energy, curiosity, and ambition. You will join a highly skilled, passionate, and supportive team, backed by the expertise of the NHS HOPE(s) Team and Community Integrated Care, and you will have the opportunity to shape, inspire, and lead a service that delivers truly outstanding outcomes every day.

You will be comfortable using basic IT systems that are required within the role - training can be offered to support this area. You will also hold a professional qualification in Health and Social Care, i.e. Nurse, Social Worker, SVQ Level 3 plus supervisory units (Scotland) / Care Management Level 3 (England).

You will hold a Level 5 in PBS (PositiveBehaviourSupport) or be willing to work towards.

Salary for this role is from £42,000 - (depends on experience and skill).

Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People’s values are important so we look for people with:

• Patience
• Empathy, compassion and sensitivity to others
• A strong work ethic
• Reliability
• Honesty
• Determination
• A problem solver
• Resilience

If you have read this advert and feel like it’s exactly the role and organisation you’re looking for, please click 'Apply' to take you through to our short application form.

If you are interested in learning more about the role before submitting your application, please feel free to contact Victoria Andrews, our recruitment specialist, for a friendly informal chat on 07816 268813 or email Victoria.Andrews@c-i-c.co.uk.

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact recruitment@c-i-c.co.uk.

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

Recruitment specialist: Victoria Andrews, 07816 268813, Victoria.Andrews@c-i-c.co.uk.