Service Manager jobs in United Kingdom

The North Tyneside Council Adult Social Care Community Wellbeing Teams are going through an exciting redesign and expansion. This includes the creation of a new management structure, featuring Team Manager and Assistant Manager roles.

If you're a frontline manager looking to lead a team for the first time, or an experienced team manager looking to lead positive change, this might be the opportunity you're looking for.

The community Wellbeing Teams work with a wide range of adults who draw on care and support, including older adults, younger adults with physical disabilities and neuro‑divergent people.

You will supervise 2-3 Assistant Managers, supporting them to develop the quality of practice within your team, monitoring performance against targets, and overseeing the most complex safeguarding and court work. You will be inspiring and supportive, as well as having the to challenge.

We are looking for people with a strong understanding of data, who are passionate about bringing strategic vision into operational reality. You will have deep expertise in social work law, practice and policy.

We have remodelled our teams to work efficiently: the Assessment and Support planning team specialises in providing short‑term proportionate support; the CORE team focuses on longer‑term collaborative risk management and trauma‑informed practice; and the Review team supports people with ongoing needs, harnessing equipment and technology to promote inclusion and independence for longer. We will match you to your team based on your skills and knowledge to help you thrive.

We will support you with your career ambitions: we're incredibly proud to have come 2nd in the country for social worker satisfaction in the 2025 Employee Standards Health Check. We achieved a "Good" rating in our recent CQC inspection, which highlighted our positive organisational culture and investment in professional development. Check out our Careers Brochure in the documents to find out more about how we support people in leadership.

We would love to hear from you - if you would like an informal discussion about these opportunities please contact below.

Georgia Douglas
Senior Manager
Assessment and Discharge
01913371000

Susan Mullen
Service Manager
Community Wellbeing Teams
01916437969

Grade 11 Team manager

£49,282 - £54,495 pa

Market Supplement £1,645.46 pa

The post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 and an enhanced DBS disclosure, including Barred list check, will be required.

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well‑being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.

To learn more about Our Carbon Net‑Zero 2030 Action Plan, click here.

To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.

For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s "work for us" page here.

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