Service Adviser jobs in United Kingdom

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As the Planned Maintenance Manager North, you’ll oversee the safe and efficient delivery of a £3m annual maintenance programme across the M25 network.

Your team will maintain the linear assets (pavement, VRS, barriers and fences, signs and lines) within your geographical area.

Leading a team of approximately 40 maintenance staff and overseeing subcontractors, you’ll promote a culture where everyone is committed to doing their work in the right way, with public safety always at the forefront. You’ll proactively mitigate risks, conduct regular depot/site inspections, and manage the safe deployment of resources.

You’ll also support the Defect Team to ensure timely completion of repairs and work closely with the Roadspace & Scheduling Hub to keep the programme on track. Additionally, you’ll manage the planned maintenance budget, track progress, and identify opportunities to reduce costs. Your effective leadership and focus on continuous improvement will keep the M25 network safe, resilient and in top condition.

• Manage the end‑to‑end delivery of the annual maintenance programme within your area, ensuring activities are completed on time and within budget.
• Ensure accurate data entry into the maintenance management system and provide network knowledge to shape the annual maintenance plan.
• Work closely with the Roadspace & Scheduling Hub to monitor roadspace status, keeping the programme on track with minimal changes and addressing issues as they arise.
• Identify opportunities for site sharing to enable efficient delivery of our service.
• Define clear work requirements for each maintenance site to manage network risks.
• Support the Reactive Maintenance Lead with the timely and efficient completion of Cat 2.1 repairs by providing resources and coordinating works.
• Continuously improve driver standards to meet key BB reporting metrics.
• Actively monitor vehicle utilisation and oversee fleet management to ensure efficient use and maximisation of availability.
• Support the Commercial team with supplier procurement and performance management, fostering a resilient, high‑quality and cost‑effective maintenance supply chain.
• Ensure adequate supervision for all works activities and manage internal resources efficiently.
• Participate in on‑call rotas for Silver Command and Winter Maintenance as required.
• Manage and develop a high‑performing team, providing clarity of responsibilities, monitoring performance, and supporting growth and development.
• Ensure team members are well‑equipped for their roles by monitoring and implementing all necessary training.

• Experience in the delivery of highways maintenance operations or similar transferable experience.
• Appropriate CSCS qualification.
• SMSTS qualification.
• Strong communication and stakeholder management skills.
• Ability to manage multiple projects simultaneously.
• Strong leadership skills and experience driving performance and productivity.
• Ability to adapt to and manage change, leading teams through operational adjustments and ensuring smooth transitions.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects – developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro‑rata).
• Family‑friendly policies including 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
• Pension, share incentive plan, volunteering leave, recognition schemes and much more.

Connect Plus Services (CPS) brings together the collective strength of our parent companies – Balfour Beatty, Atkins and Egis Road Operations UK. With around 600 people and eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole‑life requirement of thousands of assets across the network.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone can thrive. We welcome applications from veterans, reservists, people with disabilities and all other backgrounds.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

For more information, visit https://disabilityconfident.campaign.gov.uk/

Resourcing process feedback: candidaterecruitmentqueries@balfourbeatty.com