CX Lead & Customer Service Supervisor (Remote Options)

Brompton Bicycle Limited; Greenford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading bicycle manufacturer in the UK is seeking a Customer Service Supervisor to provide industry-leading support to customers through various channels. The role involves managing a team, ensuring efficient handling of enquiries, and driving sales conversions. Ideal candidates will have strong leadership abilities and a passion for excellent customer service. Benefits include competitive salary, extensive annual leave, and discounts on products.

Benefits

25 days annual leave plus bank holidays

Competitive salary and pension scheme

Discount up to 60% off bikes and accessories

Free breakfast and social activities

Learning and development opportunities

Qualifications

• Previous experience leading a team is essential.
• Ability to establish and improve existing processes.
• Willingness to work weekends and early mornings.

Responsibilities

• Lead day-to-day activities ensuring customer contacts are resolved.
• Manage agent workloads and provide operational support.
• Spot patterns in customer frustrations and propose changes.

Skills

Team leadership

Scheduling shift patterns

Multi-tasking

Professional communication

Data analysis

Customer service knowledge

Tools

Salesforce

Job description

A leading bicycle manufacturer in the UK is seeking a Customer Service Supervisor to provide industry-leading support to customers through various channels. The role involves managing a team, ensuring efficient handling of enquiries, and driving sales conversions. Ideal candidates will have strong leadership abilities and a passion for excellent customer service. Benefits include competitive salary, extensive annual leave, and discounts on products.