Hybrid Customer Service Leader — CRM & Team Growth

Crossfit Ireland; City of Westminster; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A UK-based company is seeking an experienced Customer Service Manager to lead a small, high-performing team. You will manage day-to-day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience. The ideal candidate will have proven experience in leadership and B2B customer operations. This role offers hybrid working, 25 days holiday, and professional development opportunities.

Benefits

25 days holiday plus bank holidays

EV Salary Sacrifice Scheme

Company Pension

Private healthcare or wellbeing support

Ongoing professional development opportunities

Qualifications

• Proven experience leading a customer service or sales support team.
• Strong understanding of CRM systems.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and develop a team of customer service professionals.
• Manage all incoming customer queries, orders and after-sales requests.
• Handle customer escalations and complex problem resolution.

Skills

Leadership

Customer Relationship Management

Communication

Analytical skills

Organizational skills

Tools

Salesforce

HubSpot

Job description

A UK-based company is seeking an experienced Customer Service Manager to lead a small, high-performing team. You will manage day-to-day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience. The ideal candidate will have proven experience in leadership and B2B customer operations. This role offers hybrid working, 25 days holiday, and professional development opportunities.