Client Manager

Prospections (International) Limited; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in Ipswich seeks a Client Manager for Commercial Insurance. You will manage a portfolio of clients, handle renewals, and ensure excellent service delivery. The ideal candidate will have strong experience in commercial insurance, coupled with excellent customer service skills. This hybrid role allows for both office and home working, providing the flexibility needed in today's market.

Responsibilities

• Handle own portfolio of business customers.
• Responsible for all aspects of customer accounts.
• Negotiate renewals with insurers.

Skills

Excellent customer service skills

Strong work ethic

Calmness under pressure

Commercial Insurance experience

Job description

Client Manager – Commercial Insurance

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. It is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This role can be performed on a hybrid basis, working at home and in the office, and occasionally visiting Clients.

Main Responsibilities

• Handling your own portfolio of business customers
• Responsible for all aspects of their account including:
• Renewal negotiations with insurers
• Changes in risk
• Claims notification (there is a separate claims handling team)
• Regular contact with your customers
• Using specialist insurance broking software and electronic trading facilities

Commercial Classes of Business to be Handled

• Small to medium commercial combined risks
• Shops, offices and property owners
• Tradesman's liability
• Small fleet
• Goods vehicles

To Be a Successful Client Manager You Will Demonstrate

• Excellent customer service skills
• Strong work ethic
• Calmness under pressure
• Commercial Insurance experience

Working Hours

9am to 5pm, Monday to Friday