Customer Service Leader: Drive Team Excellence & Accounts

DS Smith; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sustainable packaging company in the United Kingdom is seeking a Customer Service Supervisor. The successful candidate will manage day-to-day operations, ensuring exceptional customer service, team supervision, and administration. Ideal candidates will possess strong leadership skills, experience in customer service, and a passion for delivering results. This role plays a critical part in achieving the company's service goals and improving processes.

Qualifications

• Experience in a fast-paced customer service role.
• Exposure to a manufacturing environment is desirable.
• Strong leadership and interpersonal skills.

Responsibilities

• Supervise customer service team and manage daily operations.
• Ensure effective running of the customer service function.
• Monitor KPIs and report to Customer Service Manager.
• Coordinate administration of work between sites.
• Provide account management cover and support during peak demands.

Skills

Microsoft Office proficiency

Customer service passion

Attention to detail

Excellent communication skills

Workload management

Education

A level standard or equivalent experience

Job description

A leading sustainable packaging company in the United Kingdom is seeking a Customer Service Supervisor. The successful candidate will manage day-to-day operations, ensuring exceptional customer service, team supervision, and administration. Ideal candidates will possess strong leadership skills, experience in customer service, and a passion for delivering results. This role plays a critical part in achieving the company's service goals and improving processes.