Remote Field Service Engineer (Printers/IT)

AnyTime digital work; Inverness; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A dynamic service company is seeking a Field Service Engineer to conduct maintenance and repair for MFD printers in Inverness and Northern Scotland. This role emphasizes exceptional customer service and flexibility, offering a range of benefits including 33 days holiday and professional development sponsorship. The ideal candidate will possess strong IT and engineering skills, handle networking setups, and be committed to high standards of professionalism.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Two paid days off for voluntary work

Pension scheme

Life assurance 4 × salary

Employee Assistance Programme

Cycle-to-work scheme

Discounted gym membership

HP employee discount programmes

Qualifications

• Experience as an engineer on MFD printers required.
• IT knowledge necessary for networking and setting up functions.
• Customer-facing experience is essential.

Responsibilities

• Conduct service visits and provide professional support.
• Respond to repair requests for business equipment.
• Perform fault diagnosis and implement repairs.
• Carry out preventative maintenance as per guidelines.
• Provide reports on work completed to customers.
• Install sold equipment and ensure customer satisfaction.
• Train customers to maximize equipment usage.
• Manage inventory of spare parts effectively.

Skills

Experience as an engineer on MFD printers

IT knowledge and networking ability

First-class customer service

Target-driven experience

Professional appearance

Willingness to train on new products

Job description

A dynamic service company is seeking a Field Service Engineer to conduct maintenance and repair for MFD printers in Inverness and Northern Scotland. This role emphasizes exceptional customer service and flexibility, offering a range of benefits including 33 days holiday and professional development sponsorship. The ideal candidate will possess strong IT and engineering skills, handle networking setups, and be committed to high standards of professionalism.