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1,392

Manager Operation jobs in United Kingdom

Client Operations Account Manager Travel Experience Hong Kong

Collinson Group

City of London
Hybrid
GBP 60,000 - 80,000
30+ days ago
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Operations Manager Major Projects South Stafford

Omexom

Stafford
On-site
GBP 50,000 - 70,000
30+ days ago

Senior Operations Manager Complaints

Promote Project

Cardiff
Remote
GBP 65,000 - 85,000
30+ days ago

Maintenance Manager Staycity - Operations Staycity Operations Staycity Liverpool City Centre

Staycity Group

Liverpool
On-site
GBP 25,000 - 30,000
30+ days ago

Site Manager: Lead World-Class Operations & Safety

Orbia Advance Corp

Chippenham
On-site
GBP 45,000 - 60,000
30+ days ago
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Bilingual Sr. Client Services Account Manager (Spanish) Operations Dallas

Collinson Group

City of London
On-site
GBP 60,000 - 80,000
30+ days ago

Enterprise Operations Field Marketing Manager - webMethods & StreamSets Professional London, GB

International Business Machines Corporation

City of London
On-site
GBP 50,000 - 70,000
30+ days ago

Patient Support Operations Manager (Digital Clinic)

Methodfi

United Kingdom
Hybrid
GBP 60,000 - 80,000
30+ days ago
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General Manager Operations

Elior

City of Edinburgh
On-site
GBP 150,000 - 200,000
30+ days ago

SaaS Operations / Service Manager

Objectway Limited

City of London
On-site
GBP 60,000 - 80,000
30+ days ago

Operational Solutions – Assistant Manager

Isio Group Limited

Croydon
Hybrid
GBP 40,000 - 60,000
30+ days ago

Depot General Manager - Lead Operations & Growth

GAP Group

Manchester
On-site
GBP 150,000 - 200,000
30+ days ago

Syndicate Manager (Operations)

Acrisure, LLC

United Kingdom
On-site
GBP 60,000 - 80,000
30+ days ago

Senior Manager, Revenue Strategy & Operations

Methodfi

London
On-site
GBP 70,000 - 90,000
30+ days ago

UK Restaurant Manager: Lead Operations & Guest Experience

Visa Library

United Kingdom
On-site
GBP 18,000 - 40,000
30+ days ago

Operations Manager (Food)

ABC Food Law Ltd

Birmingham
On-site
GBP 35,000 - 45,000
30+ days ago

Operations Manager (Contract Cleaning)

UBT Pty

Bedford
On-site
GBP 60,000 - 80,000
30+ days ago

Assistant Store Manager (Assistant Head Coach) Operations - Nike West London

Nike

London
On-site
GBP 60,000 - 80,000
30+ days ago

Nightshift Manager – Bakery Operations

Steakbridie

Dunfermline
On-site
GBP 40,000 - 45,000
30+ days ago

Planning and Scheduling Manager City Experiences United Kingdom Operations

City Experiences™

United Kingdom
Remote
GBP 40,000 - 50,000
30+ days ago

Private Residence Manager – Skilled in Hospitality Operations & Private Client Services

Townhouseconcierge

London
On-site
GBP 60,000 - 80,000
30+ days ago

Facilities Account Manager FM Operations Birmingham

Pareto Facilities Management Ltd

Birmingham
On-site
GBP 60,000 - 80,000
30+ days ago

MANAGER OF DEVELOPMENT & OPERATIONS

Plantworx Services

Bristol
On-site
GBP 45,000 - 65,000
30+ days ago

Operations Coordinator & Project Manager (Client Facing)

Promixx Ltd.

United Kingdom
Remote
GBP 26,000 - 38,000
30+ days ago

Site Operations Leader - Recycling Warehouse Manager

HR GO Driving

Ellesmere Port
On-site
GBP 35,000 - 40,000
30+ days ago

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Client Operations Account Manager Travel Experience · Hong Kong
Collinson Group
City of London
Hybrid
GBP 60,000 - 80,000
Full time
30+ days ago

Job summary

A leading international service provider in London seeks a skilled Operations Manager to oversee B2B account management. Responsibilities include leading day-to-day operations, maintaining client relationships, and ensuring efficient onboarding of new programs. Ideal candidates will have a degree related to Business Administration, at least 5 years of experience, and excellent command of English and Asian languages. This role offers hybrid work arrangements and discretionary benefits.

Benefits

16 weeks Maternity / 14 days Paternity Full Paid Leave
Discretionary Bonus
Free Priority Pass Membership

Qualifications

  • Minimum 5 years of working experience preferably with at least 2 years at managerial level.
  • Experience in project management is a plus.
  • Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 preferred).
  • Willingness to travel occasionally for client meetings.

Responsibilities

  • Lead and manage day-to-day operations activities.
  • Work closely with business development team to maintain positive relationships with clients.
  • Host/join client meetings as an SME in operations.
  • Ensure B2B accounts are set-up and administered efficiently.
  • Coordinate the onboarding of new programs.

Skills

Project management skills
Interpersonal skills
Problem-solving skills
Customer servicing

Education

Degree in Business Administration or related discipline
Job description
Overview

We are offering......

  • Hybrid work arrangement (work from home/office)
  • 16 weeks Maternity / 14 days Paternity Full Paid Leave
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited airport lounge access)
About this role...
  • Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the whole client lifecycle on all aspects
  • Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts
  • Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions
  • Ensure B2B accounts are set-up and administered efficiently and effectively.
  • Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program
  • Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA
  • Identify, investigate and resolve issues and troubleshoot problems for designated accounts
  • Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements
  • Understand and meet SLA’s in a time pressured environment
  • Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts
  • Support the Management Team in providing detailed information on B2B accounts
  • Responsible for creating and updating operational procedures
  • Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests
  • Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements
  • Perform ad-hoc project as assigned
You might fit for the role if you have...
  • Degree in Business Administration or related discipline
  • Minimum 5 years of working experience preferably with at least 2 years at managerial level, experience in project management is a plus
  • Excellent project management skills
  • Account management or Sales Support/Administration experience, preferably with banking/finance experience)
  • Solid experience in operational and client administration
  • Excellent inter-personal, customer servicing and problem-solving skills
  • Assertive, initiative, methodical, detail-oriented, highly organized in work procedures, computer literacy are all pre-requisite
  • Willingness to travel occasionally for client meetings
  • Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 is preferred)
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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