Senior Operations Manager Complaints

Promote Project; Remote; GBP 65,000 - 85,000; Full time

Job summary

A leading financial services company is seeking a Senior Operations Manager Complaints to lead efforts in enhancing customer satisfaction. The role offers a salary range of £65,000 - £85,000 annually and is open to remote applicants. Candidates should be motivated to solve problems and improve customer experience in the banking sector.

Job description

Overview

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Senior Operations Manager Complaints

Location

Cardiff, London or UK

Salary

65000 - 85000 a year (s)

Description

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it\'s like working at Monzo ✨

Job type

Remote job

Tags

• manager
• financial
• education
• bank
• senior
• operations
• non tech