MANAGER OF DEVELOPMENT & OPERATIONS

Plantworx Services; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading service firm in Bristol is seeking a Manager of Development & Operations to drive business growth and enhance client satisfaction. The ideal candidate will have over 3 years of experience in operations management, strong leadership skills, and a focus on delivering exceptional client experiences. This role offers a dynamic environment where you will lead a dedicated team to optimize service delivery and improve operational practices.

Qualifications

• 3+ years in a senior operations or general management role, ideally in a service-based business.
• Strong leadership and team coaching skills.
• Experience in scaling operations and service delivery.

Responsibilities

• Lead strategic direction in collaboration with the CEO.
• Oversee daily operations and project management.
• Drive high service standards and client engagement.

Skills

Team leadership

Operational oversight

Client management

Strategic planning

Tools

CRM

Task management tools

Google Workspace

Job description

If you're ready to take the next step in your engineering career, we'd love to hear from you. Apply now or contact us for more information.

Position Summary

We’re seeking a dynamic, forward-thinking leader to join our executive team at Plantworx Services. As Manager of Development & Operations, you’ll play a pivotal role in driving business growth through high-performing team leadership, operational oversight, and client-centric service delivery across our design, install, and maintenance divisions.

This position is ideal for someone with a passion for operational excellence, team development, and revenue expansion—especially within a service-based business. You’ll integrate new team members, improve internal systems, and ensure seamless client experiences while scaling recurring revenue streams across our interior and exterior service lines.

You will work directly with the CEO and key department leads to enhance customer satisfaction, streamline processes, and ensure long-term growth through exceptional project delivery, client retention, and team performance.

Core Responsibilities

Strategic Leadership & Growth

Collaborate with the CEO to shape the company’s strategic direction.

Develop scalable growth plans for commercial landscaping, interior plant design, and grounds maintenance services.

Set and track ambitious KPIs across sales, operations, and client success.

Identify and execute new revenue opportunities (e.g., upsells, seasonal contracts, long-term partnerships).

Operational Excellence

Oversee daily operations across project management, logistics, installation, and aftercare teams.

Introduce and manage systems to improve efficiency, accountability, and client outcomes.

Lead hiring, onboarding, and performance development for site teams, installers, and office support staff.

Drive high service standards across maintenance contracts and client communications.

Team Development

Cultivate a performance-driven, positive, and collaborative culture.

Provide leadership, coaching, and mentorship across all departments.

Implement robust onboarding and certification programs for site leads and project managers.

Build and maintain training documentation, SOPs, and quality control procedures.

Client Experience & Revenue Performance

Support sales, quoting, and project scoping alongside the CEO and client relationship team.

Track client retention, failed contracts, upsells, and client satisfaction metrics.

Drive proactive client engagement and improve renewal and upsell conversion rates.

Evaluate and optimize recurring maintenance contracts and bespoke service packages.

KPIs & Success Metrics

Maintain 90% client retention across active contracts

Achieve 60% client engagement/satisfaction via follow-ups or review surveys

Deliver weekly updates to the CEO on departmental performance

Requirements

3+ years in a senior operations or general management role, ideally in a service-based or field-based business (e.g., construction, landscaping, facilities management, or design/build)

Strong team leadership and coaching background with the ability to manage both field crews and office staff

Demonstrated experience scaling systems, service delivery, and profitability

Proficient in business operations tools (CRM, task management, Google Workspace, etc.)

Familiarity with field service delivery, quoting and scheduling workflows, and customer retention strategies

Passion for delivering outstanding client experiences and mentoring teams to do the same

Strong communication, financial literacy, and decision-making skills

Based in the southwest, ideally with easy access to Plantworx HQ or field locations for regular in-person leadership

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Unit 11 Riverside Business park, Bristol, United Kingdom