Key Account Manager jobs in United Kingdom

About Elsewhen:

Elsewhen, a London-based consultancy, designs and builds technology solutions for clients like Spotify, Google, Inmarsat, and Zego. Over the past decade, we have built a workplace prioritising impact, drive, and friendliness. We value outcomes over hours and agility over rigid processes.

Work Environment:

• Remote-first setup: Fully remote work with the option to use a WeWork membership for those who prefer occasional office access.

• Join our team: https://www.elsewhen.com

Role: Global Head of Sales

The global head of sales is responsible for driving new logo acquisition, qualifying and shaping inbound leads, developing an outbound strategy, fostering existing account growth and expansion, exploring partnerships, and overseeing overall sales expansion. Direct marketing, existing account relationship management and expansion, and lead generation efforts fall under the remit of the Global HoS.Sales training and methodology enforcement are additional key responsibilities in alignment with the Global HoS. Alignment with technical and delivery leaders is essential to drive the evolution of our GTM offerings and deliver value to our clients.

The global head of sales will report to one of our Co-Founders and will manage all business development and client partner team members globally. Management of the BD and CP team will require all compensation planning, target setting, target achievement, people performance and all related activities.

The quantitative performance of the global head of sales will be directly measured by Total Contract Value (TCV) closure and revenue target achievement. Qualitative performance will be measured by a variety of factors including, but not limited to, training program implementation, team performance, inbound and outbound program creation and contributions to Elsewhen beyond sales.

Qualified candidates for this role will have deep experience in software delivery understanding, sales, and engagement model creation and implementation. Candidates will have no less than 10 years of software delivery sales experience, as well as multiple examples of sales team leadership and successful sales program creation and implementation. An empathetic, yet driven mentality with an aggressive work ethic and “get things done” attitude is a must. Strong candidates will have verifiable experience driving a team towards growth and convincing clients of greater value options. Executive presence is a must, along with a verifiable, “constant evolution” mentality to find new and creative channels to sell.

Successful candidates will have the ability to develop holistic engagement models across Elsewhen’s capabilities and enable their BD & CP team to “package” and sell those capabilities in a manner to create partnerships, rather than just billable headcount. Creative thinking, deep experience and a willingness to “roll up your sleeves” in the sales process are required.

Responsibilities:

• Lead a growing team of BDs(Business Development)and CPs (Client Partners)to exceed annual targets.

• Develop and oversee the implementation of best-in-class sales and relationship management practices.

• Personally execute BD and CP functions for your own accounts/leads as well as guiding team members in doing so.

• Develop and enforce operational standards for the overall sales team (CRM data entry, relationship tracking standards, compensation, account & relationship growth requirements, etc.)

• Coach and mentor the overall sales team with individual deals, career growth, proficiencies, etc.

• Implement and follow the strategy and guidance of the founders and the revenue office.

• Define, achieve, and exceed individual and team targets

• Interview and hire for all roles within the sales organisation

• Implement and execute sales training programs to evolve the performance of the entire team.

• Strictly enforce and participate in best practices for account growth, relationship expansion, deal progression, target account identification, etc.

• Function as a partner with the rest of the company and company leaders to advance the overall growth of Elsewhen.

Requirements:

• Proven track record of sales leadership at small, medium, and large tech services (custom software development) firms.

• Aggressive work ethic and drive for success.

• Leadership presence

• Executive presence

• Deep technical understanding of custom software development and how it is implemented

• Deep understanding of commercial structures for tech services work.

• Functional understanding of and experience with/ability to use Microsoft Office suite of products, Hubspot, Google suite of products.

• Willingness to travel extensively and often for individual sales opportunities but also to pair with the broader sales team.

Benefits:

• Private Health Insurance: Comprehensive coverage for both physical and mental health.

• Flexible and Remote-First Work Environment: Choose how and where you work, with the option for weekly team meet-ups in central London.

• Generous Leave Policy: 27 days of holiday plus bank holidays

• Family-friendly policies, including enhanced maternity, paternity leave

• Learning and Development: Individual annual budget of £2,000 for learning and development, with dedicated learning days.

• Feel Better Fund: £500 to help set up your remote office.

• Social Events: Monthly and quarterly team events, an annual team trip, and half-yearly social events.

• Gym Membership Contribution: Support for maintaining your physical health.

• Pension Contribution: Enhanced employer pension contribution of 6%.

• Bonus Opportunities: Potential to receive a discretionary (non-contractual) bonus based on business and personal achievements

Our Commitment to Diversity:

Diverse thoughts, backgrounds, and perspectives create stronger teams and better technology. We welcome everyone, regardless of culture, appearance, or perspective, fostering individuality. We empower our team to challenge norms, grow ideas, and produce their best work.