Customer Success jobs in United Kingdom

As our Senior Legal Engineer (UK) you will become a product expert, working with our prospects and customers across the UK on complex use cases. You will help them quickly and smoothly achieve their goals through our products. You will contribute to BRYTER’s growth directly by working and consulting with law firms or corporate legal in-house teams to provide cutting-edge AI workflows with BRYTER. The role demands someone who is passionate about the adoption of technology in the legal space. You have a solid understanding of both, the legal sector and tech which enables you to quickly understand how problems and workflows from these sectors can be mapped into digital tools. In this role you will report to our CCO, Micha Bues and work closely with all members of the Commercial area consisting of Account Executives, Marketing and Customer Success. To stay close to our customers and reduce unnecessary travel, we are currently looking for candidates who are based in London and able to work from our London office 2–3 days per week.

• Become an expert on our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience, as well as working with our world-class developers to build new product features.
• Develop cutting-edge automation solutions for our customers in the UK. Support the Sales Team with deep product expertise, answering RFPs when required, conduct in depth POCs and product demonstrations.
• Present and speak to senior decision-makers from C-level down.
• Manage parallel projects and pilots for prospects together with our Account Executives, defining their roll-out plan and seeing the projects through to completion on time and on budget.
• Co-ordinate and conduct workshops, trials and training for prospects.
• Contribute to the constant improvement of pre-sales processes and best practices in a fast-paced environment.
• Travel will be required.2-3 days Hybrid in our office in London.

• B.Sc./M.Sc./MBAdegree inbusiness, law, computer science or a related field.
• At least 3 years of experience in the Legal industry, whether as a lawyer or a legal technologist.
• Coding experience is mandatory, basic understanding of frontend web applications, cloud-based applications and APIs is mandatory.
• Passion for technology and client service delivery.
• Experience with SaaS delivery and implementation is a plus.
• Experience in developing and nurturing champions.
• Highly fluent or native English speaker.
• Based in Greater London.
• Energetic self-starter and highly driven individual who consistently exceeds goals and expectations.
• An undeniably positive attitude and extreme dedication.
• Excellent communication, interpersonal and presentation skills.
• Ability to learn quickly and thrive in a very fast-paced and rapidly expanding environment.
• Outstanding analytical and problem-solving abilities.

Competitive Benefits: Along with 30 vacation days, we also offer a pension, a generous Work From Home Allowance to make sure your home office has everything you need, paid parental leave & more!

Cutting-Edge Technology: You’ll be at the forefront of tech, working with advanced AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, gaining hands-on experience with the latest innovations.

High-impact role: Your contributions will directly shape BRYTER’s growth and success.

Collaborative and innovative team: Join a company with a strong culture of ownership, ambition, and teamwork.

Team Onsites: We regularly organize team off-sites at exciting destinations across Europe, where we come together to collaborate, bond, and have fun. So far we went to Portugal, Italy and Greece – stay tuned for next year’s destination!

Competitive compensation package: We offer competitive salary packages that reflect your skills, experience, and the impact you’ll have on our team. We're offering participation in the Company ESOP.

Learning & Growth: You will have the opportunity to learn and grow every day, especially in AI-driven technologies, as we push the boundaries of what’s possible in automation.

BRYTER is the AI and Workflow Platform that enables law firms and in-house legal teams to work more efficiently. By combining the power of AI with the precision of workflows, BRYTER's two products — the BRYTER Workflows and BEAMON.ai — improve productivity and make services accessible to clients and business partners. Using the BRYTER Workflows platform, law firms automate processes from claims management to fund management, and from document automation to legal intake portals. Using BEAMON.ai, legal teams can be more productive and become AI-first, from simple tasks such as speeding up drafting, summarization or translation of large documents, to large-scale data extraction and amendment processes. Law firms like Paul Hastings, Ashurst and Linklaters and legal departments from global brands like ING Bank and McDonald's use BRYTER every day to improve efficiencies and scale their services. BRYTER is a remote-first company with offices in New York, London and Frankfurt.

Multiple studies have found that women/non-binary people on average seek to match a high percentage of a role's requirements before applying. We encourage everyone to apply, even if they feel they might not fulfill all listed requirements fully. We'd like you to give us a chance to evaluate your skills and experience. We're curious to hear from you and learn what you believe you'd bring to the role and the team. For people living with disabilities, chronic illnesses, or neurodiversity, adjustments and support can make a decisive difference in the interviewing process. Please let us know if you need any accommodations (specific tools, more time, additional breaks, etc.) and feel comfortable disclosing this, and we'll do our best to meet them.

Start a conversation with us! Just say hi, tell us why you’re interested in working with us and attach your CV and any portfolio material.

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