National Accounts CSM & Team Leader – Growth & Onboarding

IRWIN Industries, Inc.; Swanley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading industrial services company located in Swanley seeks a driven Customer Success Manager. The role involves managing client relationships, onboarding new clients, and leading the customer support team. Ideal candidates will have strong problem-solving, people management, and communication skills, as well as experience in a fast-paced environment. This position offers an engaging opportunity to develop clients and improve services across the national accounts network.

Qualifications

• Proven experience in team management and development.
• Ability to work independently and as part of a team.
• Good knowledge of software systems.

Responsibilities

• Onboarding and developing new clients.
• Managing and growing national account revenue.
• Training and mentoring the customer support team.

Skills

People management

Problem solving

Excellent communication

Attention to detail

Multitasking

Tools

HubSpot

Job description

A leading industrial services company located in Swanley seeks a driven Customer Success Manager. The role involves managing client relationships, onboarding new clients, and leading the customer support team. Ideal candidates will have strong problem-solving, people management, and communication skills, as well as experience in a fast-paced environment. This position offers an engaging opportunity to develop clients and improve services across the national accounts network.