Strategic Enterprise CSM | Drive Renewals & Value

Shield Financial Compliance Ltd; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial compliance startup seeks a Customer Success Manager in London (Hybrid) to drive customer value and ensure satisfaction with their platform. The ideal candidate will have over 5 years of experience in customer advocacy within Enterprise SaaS, particularly with Fortune 100 companies. Responsibilities include monitoring customer health metrics, leading renewal processes, and conducting training sessions. Join us to make a significant impact in the compliance landscape.

Qualifications

• 5+ years of customer advocacy and engagement experience in Enterprise SaaS.
• Experience with Fortune 100 companies and their executives.
• Ability to increase customer satisfaction, adoption, and retention.

Responsibilities

• Champion the customer voice in product and operations.
• Own customer health metrics and address risks.
• Lead renewal processes and identify expansion opportunities.
• Build relationships with decision makers and champions.
• Conduct Quarterly Business Reviews and training sessions.

Skills

Customer advocacy

Engagement experience

SaaS customer success

Technical product understanding

Curiosity and adaptability

Job description

A financial compliance startup seeks a Customer Success Manager in London (Hybrid) to drive customer value and ensure satisfaction with their platform. The ideal candidate will have over 5 years of experience in customer advocacy within Enterprise SaaS, particularly with Fortune 100 companies. Responsibilities include monitoring customer health metrics, leading renewal processes, and conducting training sessions. Join us to make a significant impact in the compliance landscape.