Installation Excellence Manager

Johnson Controls, Inc.; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in installation services is seeking a Systems Excellence Manager to optimize installation processes and improve customer satisfaction. The successful candidate will manage improvement initiatives across multiple locations in the UK, focusing on operational efficiency and team coordination. Candidates should have over 5 years of experience in installation or operations management, strong communication skills, and a degree in Engineering or related fields. This full-time role offers competitive salary and benefits.

Benefits

Competitive basic salary

Annual Company Bonus Scheme

Pension – we match up to 7%

25 days holiday plus bank holidays

Company Vehicle

Industry-leading Health & Safety programmes

Career progression opportunities

Staff referral scheme up to £2,000

Rewards & recognition programmes

Qualifications

• 5+ years of experience in installation, field services, or operations management.
• Strong understanding of installation processes and project delivery.
• Excellent communication, organisational, and problem-solving skills.

Responsibilities

• Manage day-to-day systems improvement initiatives and activities.
• Develop, monitor and report on systems KPIs.
• Identify and implement best practices to streamline installation workflows.
• Collaborate with field teams and project managers.
• Act as a contact for installation performance-related escalations.
• Ensure all installations meet safety and quality standards.

Skills

Installation processes

Project delivery

Cross-functional teamwork

Communication skills

Problem-solving

Continuous improvement methodologies

Education

Bachelor’s degree in Engineering, Business, or related field

Job description

Job Title

Systems Excellence Manager

Location

Manchester / Birmingham / London

Role Overview

The Installation Excellence Manager is responsible for ensuring the successful delivery of installation projects across both the region and all business units within Land Based Security. This role focuses on driving operational efficiency, improving installation quality, and enhancing customer satisfaction through process optimization, performance tracking, and team coordination.

Key Responsibilities

• Operational Leadership
  • Manage day‑to‑day Systems improvement initiatives/activities, including Problem Solving events, supporting business performance to ensure projects are delivered on time, within scope, and to quality standards.
  • Develop, monitor and report on Systems KPIs, identifying trends, root cause and areas for improvement.
• Process Improvement
  • Identify and implement best practices to streamline installation workflows and reduce inefficiencies.
  • Support continuous improvement initiatives using Lean, or similar methodologies.
• Team Coordination
  • Collaborate with field teams, project managers, and functional partners to ensure delivery of business improvement initiatives.
  • Provide coaching and support to Systems operational staff, in driving operational efficiency through margin slippage reduction and improved utilisation.
• Customer Focus
  • Act as a point of contact for installation performance related escalations, identify common trends and implement both short and long term solutions to address.
  • Work closely with customer success, Sales, Systems and Service teams to ensure a seamless customer experience.
• Compliance & Quality
  • Ensure all installations meet safety, regulatory, and quality standards.
  • Conduct post‑installation reviews and drive corrective actions where needed.

Qualifications & Experience

• 5+ years of experience in installation, field services, or operations management.
• Strong understanding of installation processes and project delivery.
• Experience working with cross‑functional teams and external partners.
• Excellent communication, organisational, and problem‑solving skills.
• Familiarity with continuous improvement tools and methodologies.
• Bachelor’s degree in Engineering, Business, or related field preferred.

Core Competencies

• Operational Execution
• Process Optimization
• Customer Orientation
• Team Collaboration
• Analytical Thinking
• Quality & Compliance Focus

Why Join Our Team?

• Competitive basic salary
• Annual Company Bonus Scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle
• Industry‑leading Health & Safety and an employee assistance programme
• Career progression opportunities
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programmes

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industry

Industrial Machinery Manufacturing