Customer Success jobs in United Kingdom

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With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

New Business Team

Reporting to the Sales Director, the Business Development Director is a senior role within GBG, responsible for securing large scale new business, which supports the customer’s end user journey by bringing together a solution from across the portfolio of GBG products.

• Generate leads and opportunities within the specific territories and customer segments to be targeted.
• Qualify and follow up on new business sales opportunities, following the agreed sales process and methodology, delivering a high standard of engagement to potential customers.
• Engage with customers at strategic and operational levels and be the demonstrable lead person for all engagements in the new business cycle, including presentations and negotiations.
• Oversee the engagement of subject matter experts to ensure that the customer understands the specific value proposition and business benefits of the wider range of GBG products and services.
• Production of proposals, including pricing and commercial structure and accompanying information. Organise and host customer reference visits where applicable.
• Work with the Sales Director in support of the preparation and delivery of all bids and tenders.
• Working with the Legal department to finalise contracts and participate in final negotiations.
• Create, negotiate, and close commercial agreements.
• Working closely with the Project Managers to ensure what has been sold to clients is delivered.
• Following up with clients to ensure that they remain satisfied during the product delivery stage and managing expectations where necessary, including the hand over to Customer Success.
• Arrange and participate in internal and external client debriefs.
• Working closely with all GBG internal stakeholders to ensure client and sector challenges are built into our Product Roadmap.
• Liaising with the Technical Sales team to establish and update on the product and developments.
• Working with Sales Director be instrumental in devising/implementing the strategy for meeting personal sales performance targets.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Previously worked in senior leadership and or commercial roles, international experience is a preference.
• Demonstrable track record of new business sales in a complex B2B environment, preferably in a solution or technology led sector.
• Target driven with demonstrable experience of planning, working to, and exceeding sales targets.
• Proven ability of understanding and presenting complex solutions into a simple, value proposition.
• Excellent knowledge and demonstration of process to understand the customer’s buying process.
• A motivational personality, ambitious, professional credibility who is target-orientated with high levels of energy and drive.
• Passionately networks in order to build stronger relationships
• Fanatical about prospecting, goal setting and getting tasks completed
• Detail conscious and committed to keeping accurate and up-to-date records.
• Strategic planner

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at

Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Mid-Senior level

Full-time

IT Services and IT Consulting and Technology, Information and Media

London, England, United Kingdom