Customer Success Manager — Rostering & Insights

Patchwork; City of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A healthcare workforce management company based in London is seeking a Customer Success Manager to nurture client relationships and enhance user experience. The role involves data analysis, customer engagement, and collaboration across teams to ensure optimal product utilization. Candidates should have strong communication skills and experience in a similar position. This position offers a salary range of £40,000–£50,000 and a hybrid work model.

Benefits

Hybrid and flexible workplace

Cycle Scheme

Tech Loan Scheme

Employee Assistance Programme

Personal Learning & Development Budget

Flexible income options via Wagestream

Dog friendly London Hub

Unlimited refreshments & games

Access to co-working spaces across the UK

Qualifications

• Proven experience in nurturing customer relationships.
• Strong interpersonal and communication skills.
• Ability to represent customer’s voice effectively.

Responsibilities

• Monitor customer usage metrics to provide actionable insights.
• Present performance reports during customer review meetings.
• Develop and maintain impactful relationships with stakeholders.

Skills

Customer relationship management

Analytical skills

Communication skills

Problem-solving

Organizational skills

Tools

HubSpot

Job description

A healthcare workforce management company based in London is seeking a Customer Success Manager to nurture client relationships and enhance user experience. The role involves data analysis, customer engagement, and collaboration across teams to ensure optimal product utilization. Candidates should have strong communication skills and experience in a similar position. This position offers a salary range of £40,000–£50,000 and a hybrid work model.