Technical Support Manager: AI, Automation & Growth (Hybrid)

Elliptic Enterprises Ltd.; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in London is seeking a Technical Customer Support Manager to shape their support team and enhance customer satisfaction in the crypto space. The ideal candidate will possess strong leadership skills, a passion for technology, and a proactive problem-solving attitude. This role includes managing workflows, implementing automation, and ensuring customer success. Competitive compensation and several benefits including share options and flexible working arrangements are offered.

Benefits

Share Options

25 holiday days plus public holidays

Private Health Insurance

Enhanced parental leave

£500 Home office allowance

Qualifications

• Experience in the B2B SaaS space or a complex technical market.
• Demonstrable interest in crypto and blockchain.
• Managed a small team in the past.

Responsibilities

• Act as a player–coach handling day-to-day support queries.
• Triage and prioritize inbound tickets for consistent processes.
• Optimize and streamline Customer Support workflows.

Skills

Leadership

Customer Support

Technology Understanding

Problem-Solving

Communication Skills

Job description

A leading tech company in London is seeking a Technical Customer Support Manager to shape their support team and enhance customer satisfaction in the crypto space. The ideal candidate will possess strong leadership skills, a passion for technology, and a proactive problem-solving attitude. This role includes managing workflows, implementing automation, and ensuring customer success. Competitive compensation and several benefits including share options and flexible working arrangements are offered.