Senior Technical PM – Enterprise Implementations & Success

Gainsight Inc.; City of London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading customer success platform is seeking a full-time Senior Technical Project Manager based in London. The ideal candidate will lead large-scale implementations and ensure that solutions deliver measurable outcomes. Requires strong project management skills, 5+ years of enterprise customer engagement experience, and proficiency with key software tools. This role offers a hybrid work model with various benefits including medical coverage and a flexible work environment.

Benefits

Private medical coverage

Dental coverage

Vision coverage

Income protection

Group pension plan

Fertility stipend

CycleScheme for commuting

Dedicated Recharge Holidays

Qualifications

• 8 years of related experience and 5+ years managing enterprise‑grade customer engagements.
• Experience managing multiple concurrent IT/software projects with significant contract values.
• Ability to thrive in dynamic and fast-paced environments.

Responsibilities

• Translate customer business requirements into delivery‑ready scope.
• Assess customer readiness and execute multi‑workstream software and services projects.
• Produce executive‑level status reports and communicate progress and risks.

Skills

Project management

Stakeholder engagement

Strategic problem-solving

Communication

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Kantata

Smartsheet

Slack

G Suite

Job description

A leading customer success platform is seeking a full-time Senior Technical Project Manager based in London. The ideal candidate will lead large-scale implementations and ensure that solutions deliver measurable outcomes. Requires strong project management skills, 5+ years of enterprise customer engagement experience, and proficiency with key software tools. This role offers a hybrid work model with various benefits including medical coverage and a flexible work environment.