Pioneer Charity Success Manager (London)

EverGive; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking charity-focused organization in London seeks a Customer Success Manager. This role is pivotal in ensuring charity partners and donors have impactful experiences. As their first dedicated CS hire, the right candidate will work closely with leadership to shape processes and strategies while driving customer retention. The position requires proven experience in customer-facing roles and strong collaboration skills. Competitive pay, equity opportunities, and outstanding company benefits are included.

Benefits

Competitive Pay

Ownership in Our Success

Comprehensive Healthcare

Annual training budget

Team Lunches

Time to Recharge

Sick Pay

Work from Anywhere

Qualifications

• Proven experience in Customer Success, Account Management, or a senior customer-facing role.
• Ability to work independently in a fast-moving startup environment.
• Strong cross-functional collaboration skills with sales, product, engineering.

Responsibilities

• Own the onboarding journey for new charity partners.
• Champion donors by solving challenges and understanding their needs.
• Design and improve scalable processes and resources to support partners.

Skills

Customer Success

Account Management

Communication Skills

Problem-solving

Collaboration

Job description

A forward-thinking charity-focused organization in London seeks a Customer Success Manager. This role is pivotal in ensuring charity partners and donors have impactful experiences. As their first dedicated CS hire, the right candidate will work closely with leadership to shape processes and strategies while driving customer retention. The position requires proven experience in customer-facing roles and strong collaboration skills. Competitive pay, equity opportunities, and outstanding company benefits are included.