Customer Service Representative jobs in United Kingdom

EVERSANA INTOUCH is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. We combine world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. We are driven by improving health outcomes and collaborate to connect patients and physicians with the information and tools they need. As part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.

Our nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud can involve fake websites, unsolicited emails, or text messages requesting personal information or payment for training or job applications. EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates exploring careers with EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have been key to our success. We are an Equal Opportunity Employer, and our employees come from diverse strengths, experiences, and backgrounds who share a passion for improving patients’ lives and advancing healthcare innovation.

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Sr Account Manager – You will lead the tactical execution of integrated and digital marketing plans while maintaining a strong understanding of the agency/client relationship. You will develop and apply strategic planning within the broader scope of account management. As the primary contact for clients and/or agency partners, you will oversee the development of campaigns and project plans, providing day-to-day support on broader strategic efforts in collaboration with the Account Director. You will identify and meet client needs while aligning with internal processes to ensure the successful initiation, management, and execution of all initiatives, including leading client presentations and facilitating internal project meetings as part of a large account team.

• Lead strategic projects (e.g., Website, ISA) and reporting initiatives (e.g., weekly/monthly dashboards).
• Manage the finished product/service from comprehensive project plans to submissions for regulatory and client reviews.
• Track project budgets and work with AS and AD to manage scope.
• Demonstrate critical thinking and understanding of the client’s business objectives.
• Serve as day-to-day client/agency partner contact in the absence of a Supervisor or Director.
• Prepare client proposal decks and quotations.
• Proactively identify business opportunities with existing clients and prospects.
• Mentor or manage junior team members to ensure flawless client submissions and adherence to agency best practices.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

The following are representative of the experience, education, knowledge, skill, and/or abilities required.

• Strong experience in marketing and advertising with expertise in digital and print, and understanding of marketing and digital strategy, media, and technology
• Strong client relations skills with demonstrated customer satisfaction
• Proven ability to manage projects to successful, collaborative completion
• Ability to write clear Project Briefs aligned with client assignments and expectations
• Ability to co-author Creative Briefs and activate internal teams against projects
• Experience with financials/tracking, including estimate reviews, project health, and revenue tracking
• Confident, clear written and verbal communication
• Team player with mentoring capabilities
• Professionalism and etiquette in remote meetings
• Curiosity and proactive questioning
• Ability to stay composed under tight deadlines and pressure
• External point of contact for small conflict resolution; internal liaison with cross-functional teams

PREFERRED QUALIFICATIONS

• Bachelor’s and/or master’s degree in communication/marketing, economics, biology/pharmacy, or related scientific field
• Approximately 5 to 7 years of related experience across client-side brand teams, consultative roles, advertising agencies, and/or pharmaceutical experience

Our Cultural Beliefs: Patient Minded, Client Delight, Take Action, Embrace Diversity, Grow Talent, Win Together, Communication Matters, Always Innovate.

We are committed to equal opportunity employment. Our recruitment process is designed to be fair and inclusive, and we do not solicit personal information or fees from candidates at any stage.

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