Customer Service Manager jobs in United Kingdom

Arcadis Birmingham, England, United Kingdom

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role Description: Our Urban Highways team leads in design development from concept to delivery and we are looking for an ambitious and client facing candidate to lead our local team and support business growth.

• Helping to drive the business forward by proactively seeking new opportunities
• Developing strong relationships with a range of clients

The role will be based in Birmingham to support our regional growth ambitions. The ideal candidate will have extensive experience in:

• Managing and delivering complex projects to a high standard
• Working across the disciplines of Public Realm, Traffic Engineering
• Supporting Transport Planning teams

The team forms part of the wider national Highways and Transport business unit with wide-ranging capability: from site feasibility and master planning, through to planning and then detailed design. The multi-disciplinary nature of the business also means that we are able to deliver project teams from disciplines wider than transportation to fully meet client needs.

We are involved in a number of high profile projects with a variety of clients both in the UK and overseas, including local authorities and contractors such as Birmingham City Council, TfGM, Transport for London, Royal Borough of Greenwich, London Boroughs of Merton, Harrow, Hackney, Barking & Dagenham, Croydon, Homes England, Leicester City Council, Leicestershire County Council, National Grid, HS2, Network Rail, FM Conway Contractors and J. Murphy & Sons Contractors. Our current portfolio of works comprises a diverse mix of local, national and international projects. A selection of our current and recent projects include:

• Birmingham Cross City Bus
• Oxford Street District
• Transport for London’s STIC D&B Framework
• Plumstead Station Public Realm Improvement Project
• Edinburgh Active Travel Routes: Queensferry and Leith
• Greenwich Town Centre
• London Bridge Station Redevelopment
• Otterpool Masterplan, NW Bicester Eco-Development and Northstowe Development
• Transport hubs at Cambridge South, Beaulieu Park and Leicester rail stations
• HS2

Reporting to the Discipline Lead for Urban Highways, you will provide leadership and technical support into assigned projects ensuring successful delivery of technically challenging Public Realm, Transport, Traffic and Infrastructure schemes. You will gain experience working on a wide and varied portfolio of projects which will enhance your skills and test your technical knowledge. You will work in collaboration with other disciplines and will have the opportunity to work on a wide variety of schemes, overseas projects, research projects and innovative, technically challenging work.

• Responsible for developing new and existing client relationships and winning new business
• Ensure that projects are completed to client specifications, to budgets and deadlines
• Contribute to and deliver the business strategy for the company in association with other directors
• Provide leadership and act as mentor to junior members of staff
• Act as technical lead and key point of contact for projects within the company as required
• Working in collaboration with other design disciplines to ensure the integrity of the overall design
• Lead best practice to peers and wider professional audience and raise the profile of the Urban Highways business within Arcadis and wider industry
• Delivery of high quality outputs and proactive promotion of appropriate quality standards
• Becoming familiar with, and compliant with, relevant Health and Safety regulations and to promote a culture of awareness within the team

• Client focus – differentiating through tailored skills and depth of client understanding
• Excellence – striving for excellence, recognising that excellence is defined by our clients
• Trust – building and retaining relationships of trust with our clients, colleagues and business partners
• Teamwork – working together as a team for the Group, not just the individual
• Responsibility – taking responsibility for our performance and our safety
• People – we create the environment for people to realise their potential

• Appropriate previous experience of working in design and implementation of urban highway, transport and public realm schemes, including cycle schemes, bus priority projects, high street improvements, signalised junctions and road safety schemes
• A network of existing contacts within the industry and a proven ability to win business
• Development of scheme designs from concept through detailed design to construction design. This is to include drawings suitable for public consultation and full detailed design drawing packages. This should include working knowledge of CDM regulations
• Demonstrable experience of delivering technically excellent projects
• Project management experience for large public realm and traffic engineering schemes including excellent experience in the administration of contracts, particularly the NEC suite of contracts
• Excellent communication skills and the ability to build and maintain client relationships at the highest level
• A strong commercial focus
• Willingness to travel to projects across the UK when required
• Excellent project and people management skills with a hands-on attitude to technical project work
• Mentoring and development of more junior members of staff
• Ability to quickly build an eco-system of aligned disciplines around the Urban Highways team and to cross-sell other skills and capabilities alongside highways engineering

• ProjectWise / BIM Standards
• Good awareness of 3D design and construction of 3D ground models
• Good awareness of drainage design, particularly sustainable solutions in the urban context
• Appreciation of junction modelling and GIS packages
• Preparation of Rough Order of Magnitude costs and detailed Bills of Quantities
• Site supervision

We can only achieve our goals when everyone is empowered to be their best. We believe everyone\'s contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging: We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.