Shift Manager

Taco Bell; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A fast-food restaurant chain in Norwich is seeking a Shift Manager to lead shifts and ensure customer satisfaction. You will be responsible for managing team performance, resolving customer complaints, and assisting with business operations. The ideal candidate should have at least a year of experience in a restaurant or retail environment and possess excellent communication and leadership skills. This role offers competitive pay and various benefits.

Benefits

Competitive Pay

Training and mentorship programs

Flexible schedules

Free meals

Vacation pay and Paid Time Off

Qualifications

• 1 year of restaurant/retail experience, preferably with 3 months shift lead experience.
• Must be at least 18 years of age.
• Accessibility to reliable transportation.
• Attendance and punctuality are essential.
• Maintains health and safety standards.

Responsibilities

• Ensure consistent customer satisfaction through specified routines.
• Oversee Team Members and maintain clean appearances.
• Resolve customer complaints quickly.
• Provide feedback on Team Member performance.
• Assist with Profit & Loss management.

Skills

Excellent communication skills

Management/leadership skills

Basic math skills

Organisational skills

Customer satisfaction

Job description

About the Job

As a Shift Manager, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritising customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labour.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labour policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organisational skills
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

We offer the following

• Competitive Pay
• A commitment to promote from within
• Training and mentorship programs
• Reward and recognition culture
• Free meals
• Flexible schedules- day, night, evening, and late night shifts
• Vacation pay and additional Paid Time Off
• Pension Contribution
• Career advancement and professional development opportunities
• Mas Earth! Commitment to a sustainable future.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.