TEAM LEADER – MOLESEY

Thecavanbakery; Molesey; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local bakery chain in Molesey is seeking a full-time Team Leader to support daily operations and uphold high standards of customer service. The ideal candidate will have experience in retail or hospitality, strong leadership skills, and a passion for ensuring customer satisfaction. This role involves motivating a team, maintaining food safety standards, and ensuring a welcoming shop environment.

Qualifications

• Experience in a retail, hospitality or food environment, ideally in a supervisory role.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Support the Shop Manager in the day-to-day running of the shop.
• Lead, motivate and coach team members to deliver consistently excellent customer service.
• Ensure EVERY customer leaves satisfied, EVERY time.

Skills

Leadership

Customer service

Organizational skills

Communication

Food safety compliance

Job description

Overview

We are looking for a full time Team Leader in our Molesey Shop.

About Cavan Bakery: The Cavan Bakery was founded by David Cavan in 1929. Today, we employ over 150 colleagues, operate a growing network of 10+ bakery shops, a café, and supply over 100 wholesale customers. For nearly a century, our reputation has been built on quality, taste, pride and passion. Our mission is simple: to delight every customer with exceptional products and outstanding service, ensuring that every visit to Cavan Bakery is memorable for all the right reasons. As we continue to grow, we are focused on innovation, developing new products, opening more shops, expanding wholesale partnerships and growing online. We are looking for a dedicated Team Leader for our Molesey Shop to support the Shop Manager and ensure smooth daily operations. You will help lead the team, maintain high standards of customer service, uphold our food safety and compliance responsibilities, and inspire colleagues to deliver the Cavan Bakery experience every day.

Key Responsibilities

• Support the Shop Manager in the day-to-day running of the shop.
• Lead, motivate and coach team members to deliver consistently excellent customer service.
• Ensure EVERY customer leaves satisfied, EVERY time.
• Maintain compliance with food safety, hygiene and health & safety regulations at all times.
• Oversee stock control, deliveries and waste management in line with company standards.
• Support with staff rotas, training and development.
• Act as the first point of contact for operational issues in the absence of the Shop Manager.
• Ensure the shop environment is clean, safe, welcoming and well-presented.
• Uphold Cavan Bakery values of quality, pride and passion in all that you do.

What We’re Looking For

• Experience in a retail, hospitality or food environment, ideally in a supervisory role.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Passion for customer service with a proactive, hands-on approach.
• Commitment to food safety, compliance and high operational standards.
• Ability to thrive in a fast-paced environment and remain calm under pressure.

Inclusion & Diversity

At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.