Customer Service Manager jobs in United Kingdom
Customer Care Team Manager – Service Excellence
First Group
Customer Service Centre Leader: Drive Excellence & Growth
Britvic plc
Graduate Sales Executive - Kent
VetPlus Limited
Store Manager – Convenience & Customer Experience
Sainsbury's Supermarkets Ltd
Discover more opportunities than anywhere else. Find more jobs nowStrategic Key Account Service Manager
Linde Material Handling
Customer Services Manager
Anthony Best Dynamics Limited.
Connect with headhunters to apply for similar jobsDevelopment Management Team Leader (Majors)
Buckinghamshire Council
Pre-Sale Account Manager - Grow Local Beverage Accounts
Pepsi Bottling Ventures, LLC
Category Sales Manager, Gloucester – HVAC & Plumbing
Wolseley UK Limited
Strategic Account Manager, Food Solutions
McCormick & Company, Inc.
Sales Executive
Nuffield Health Brentwood
Aftersales Manager - Lead Service & Parts Team
Cooks Motor Group
Independent Living Team Leader
Amplius
Tesco Shift Leader - Days - Paganhill Express
Tesco
Team Manager - Fashion, Home & Beauty
Marks & Spencer Plc
Supervisor - 24 Hour Permanent Contract
Seasalt Limited
Customer Care Team Manager – Service Excellence
Job summary
A leading transport service provider is seeking a Duty Team Manager in Sheffield. This role involves managing a team of 6-10 advisors to uphold high customer service standards. Responsibilities include handling escalated queries, ensuring team compliance, and fostering team development. Applicants should have management experience, strong people skills, and be proficient in Microsoft Office. The position offers competitive pay, free bus travel after one month, and a generous holiday allowance.
Benefits
Qualifications
- Prior experience within a management or supervisor role.
- Previous experience with employee relations meetings.
- Excellent people management and customer service skills.
- Computer literacy including Microsoft Technologies.
- Knowledge of regulatory issues including GDPR.
- Enthusiastic and proactive attitude towards customer service.
Responsibilities
- Manage daily operations of a team of advisors.
- Ensure quality and efficiency in handling customer queries.
- Adhere to internal policies and processes.
- Resolve complex customer queries efficiently.
- Conduct training and development for team members.
- Collaborate with peers across the business.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.