Strategic Key Account Service Manager

Linde Material Handling; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading material handling company in the United Kingdom is seeking a Key Account Service Manager to develop and manage customer relationships, ensure service quality, and drive profitability. The role involves managing customer accounts, implementing service contracts, and using KPI data for performance improvement. Candidates should have strong analytical and problem-solving skills, along with experience in ERP systems and contract negotiation. This is an excellent opportunity for a proactive team player.

Qualifications

• Well-developed analytical and problem-solving skills with ability to produce high quality reports.
• Ability to prioritise work and meet tight deadlines whilst paying close attention to detail.
• Energetic, motivated and pro-active team player.

Responsibilities

• Ensuring that all relevant SHEQ procedures are followed.
• Implement, develop and manage contracts to achieve financial and service targets.
• Conduct account reviews with customers and regions.
• Use and present KPIs to demonstrate contract performance.
• Resolve customer queries in a timely manner.
• Manage the customer P&L and report on profitability issues.

Skills

Analytical skills

Problem-solving skills

Time management

Team player

IT skills

Tools

Service-related ERP

Microsoft Office

Basic SAP

SAP Business Warehouse

Job description

A leading material handling company in the United Kingdom is seeking a Key Account Service Manager to develop and manage customer relationships, ensure service quality, and drive profitability. The role involves managing customer accounts, implementing service contracts, and using KPI data for performance improvement. Candidates should have strong analytical and problem-solving skills, along with experience in ERP systems and contract negotiation. This is an excellent opportunity for a proactive team player.