Independent Living Team Leader

Amplius; Peterborough; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A community support organization in Peterborough is seeking an Independent Living Team Leader. This role involves leading a committed team to deliver high-quality welfare checks and support services. Responsibilities include managing Scheme Assistants, ensuring compliance and safety standards, and driving continuous improvement. The ideal candidate will have strong organizational, communication, and interpersonal skills. A full UK driving license is required, along with experience in customer-facing roles.

Qualifications

• Experience in customer-facing roles and working collaboratively as part of a team.
• Excellent communication, listening, problem-solving, and interpersonal skills.
• Strong organisational and administrative skills necessary for workload management.
• A full UK driving license is essential.

Responsibilities

• Lead and develop the Independent Living team to deliver excellent service.
• Manage Scheme Assistants and oversee day-to-day service delivery.
• Ensure compliance with safety, record keeping, and Health and Safety standards.
• Monitor KPIs, budgets, and grants for continuous improvement.

Skills

Basic literacy

Numeracy

IT skills, including MS Office

Customer service experience

Organisational skills

Communication skills

Problem-solving skills

Understanding of GDPR

Job description

At Amplius, we support our customers to live independently, safely and with confidence. As an Independent Living Team Leader, you’ll lead a committed team delivering high-quality welfare checks, housing-related support and services that put customers first. You’ll manage Scheme Assistants, oversee day-to-day service delivery, and work closely with other Team Leaders and the Independent Living Senior Service Manager to ensure a consistently excellent customer experience.

Your week: 30 hours Monday – Friday from 9am – 4pm (flexible) Location: Hybrid, based at our Peterborough office, managing Scheme Assistants across sheltered schemes in North Amplius, covering North and Eastern Lincolnshire to Nottinghamshire.

Snapshot of your role

• Lead and develop the Independent Living team, promoting a positive, values-led culture and supporting performance through regular supervision, appraisals and development.
• Recruit, manage and support Scheme Assistants to ensure high-quality, customer-focused service delivery across all schemes.
• Oversee day-to-day service provision, ensuring schemes are fully covered, compliance tasks are completed and staffing issues are resolved effectively.
• Maintain high standards of safety, record keeping, property inspections, emergency planning and Health and Safety compliance.
• Place customers at the heart of services by promoting strong communication, engagement activities and representation across schemes.
• Monitor performance, audits, KPIs, budgets and grant funding, working closely with colleagues and the Senior Service Manager to drive continuous improvement.
• Build strong relationships with internal teams and external partners to support effective tenancy management, projects and positive customer outcomes.

What we’re looking for

• Good basic literacy, numeracy and IT skills, including proficiency in MS Office, Teams, smartphones and tablets.
• Experience in customer-facing roles, lone working, and working collaboratively as part of a team.
• Strong organisational and administrative skills, with the ability to plan and manage workload independently.
• Excellent communication, listening, problem-solving and interpersonal skills, with empathy and resilience in challenging situations.
• Understanding of GDPR, confidentiality, performance management, and a flexible approach to change and new challenges.

A full UK driving license is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying

so you get the full scope of the role.

Important -

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 7th January 2026

Phone screening: 13th January 2026

Interviews: 20th January 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?

Contact us and we’ll be in touch to support you with any questions, queries or conundrums!