Customer Care Team Manager – Service Excellence

First Group; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport service provider is seeking a Duty Team Manager in Sheffield. This role involves managing a team of 6-10 advisors to uphold high customer service standards. Responsibilities include handling escalated queries, ensuring team compliance, and fostering team development. Applicants should have management experience, strong people skills, and be proficient in Microsoft Office. The position offers competitive pay, free bus travel after one month, and a generous holiday allowance.

Benefits

Competitive salary

Free Bus Travel

Discounted Train Travel

Generous Holiday Allowance

Pension Scheme

Discount Scheme

24/7 Employee Assistance Programme

Qualifications

• Prior experience within a management or supervisor role.
• Previous experience with employee relations meetings.
• Excellent people management and customer service skills.
• Computer literacy including Microsoft Technologies.
• Knowledge of regulatory issues including GDPR.
• Enthusiastic and proactive attitude towards customer service.

Responsibilities

• Manage daily operations of a team of advisors.
• Ensure quality and efficiency in handling customer queries.
• Adhere to internal policies and processes.
• Resolve complex customer queries efficiently.
• Conduct training and development for team members.
• Collaborate with peers across the business.

Skills

People management

Customer service skills

Organisational skills

Communication skills

Stakeholder management

Tools

Microsoft Office 365

Teams

Job description

A leading transport service provider is seeking a Duty Team Manager in Sheffield. This role involves managing a team of 6-10 advisors to uphold high customer service standards. Responsibilities include handling escalated queries, ensuring team compliance, and fostering team development. Applicants should have management experience, strong people skills, and be proficient in Microsoft Office. The position offers competitive pay, free bus travel after one month, and a generous holiday allowance.