Store Manager – Convenience & Customer Experience

Sainsbury's Supermarkets Ltd; Broxbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is looking for a Customer and Trading Manager to ensure the smooth, efficient operation of the store while leading a small team. The role involves direct accountability and fostering a culture of exceptional customer service and employee support. Applicants should have line management experience and a proven track record in delivering KPIs. The company offers a series of benefits, including discounts, bonuses, and a strong commitment to inclusivity and employee development.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Matching pension contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships

Qualifications

• Experience in a fast-paced operational environment.
• Ability to coach a team and deliver exceptional customer service.
• History of exceeding performance indicators.

Responsibilities

• Ensure store operations run smoothly.
• Manage performance and capabilities of team members.
• Take accountability for store when the only manager present.

Skills

Line management experience

Customer service

KPI delivery

Employee relations management

Operational leadership

Job description

A leading UK retailer is looking for a Customer and Trading Manager to ensure the smooth, efficient operation of the store while leading a small team. The role involves direct accountability and fostering a culture of exceptional customer service and employee support. Applicants should have line management experience and a proven track record in delivering KPIs. The company offers a series of benefits, including discounts, bonuses, and a strong commitment to inclusivity and employee development.