Customer Service jobs in United Kingdom
Auto Service Concierge: Booking & Customer Care
HGVTraders LTD.
Discover more opportunities than anywhere else. Find more jobs nowTechnical Support Roles L1 & L2
Fusion Technology Solutions Ltd
Connect with headhunters to apply for similar jobsCustomer Experience & Operations Coordinator
AnaVation LLC
Out-of-Hours Helpdesk Advisor
Job summary
A recruitment agency is seeking an Out-of-Hours Helpdesk Advisor to work remotely from Manchester. This role is focused on managing urgent client communications and job requests during late hours. Candidates should have at least 1 year of helpdesk experience and strong communication skills. The position offers a base salary of £28,000 plus additional pay for on-call jobs, with evening shifts from Sunday to Thursday.
Benefits
Qualifications
- Minimum 1 year of experience in helpdesk or customer service roles.
- Strong written and verbal communication skills.
- Proficiency in CRM/CAFM systems and Microsoft Office.
Responsibilities
- Handle urgent job requests and client communications outside standard hours.
- Log and prioritize jobs using CRM systems.
- Coordinate dispatch with internal teams and external engineers.
Skills
Tools
Example Recruitment is hiring a dedicated Out-of-Hours Helpdesk Advisor to support a fast-paced operations team. This remote role is ideal for professionals who thrive in evening and overnight shifts, ensuring urgent job requests are handled efficiently and service standards remain high outside regular office hours.
- Job Title: Out-of-Hours Helpdesk Advisor
- Company: Example Recruitment
- Location: Remote (Manchester-based)
- Salary: £28,000 per annum + additional pay per on-call job
- Contract Type: Permanent
- Hours: Sunday to Thursday, 17:00–00:00 + on-call 00:00–08:00
- Reporting To: Helpdesk Manager
- Start Date: Immediate or negotiable
The Helpdesk Advisor will manage urgent client communications and job requests during out-of-hours periods. You’ll coordinate with internal teams and engineers, maintain accurate records, and ensure smooth operations overnight. This role is essential for maintaining service continuity and client satisfaction.
- Handle urgent job requests and client communications outside standard hours
- Log and prioritize jobs using CRM systems
- Coordinate dispatch with internal teams and external engineers
- Monitor and manage the helpdesk inboxProvide administrative and operational support
- Participate in the on-call rota (midnight to 8 AM), earning additional pay per job handled
- Minimum 1 year of experience in helpdesk or customer service roles
- Strong written and verbal communication skills
- Proficiency in CRM/CAFM systems and Microsoft Office
- Ability to manage pressure and competing priorities
- Proactive and customer-focused mindset
- Excellent English communication skills
- Strong IT skills and willingness to learn
- Experience in facilities management or reactive services
- Customer service or administrative qualifications
- Competitive base salary (£28,000)
- Additional pay for each on-call job handled
- Fully remote working
- Supportive management and internal development opportunities
- A role tailored for evening and overnight work preferences
Example Recruitment is committed to diversity and inclusion. Applications are welcome from all backgrounds, and reasonable adjustments are available throughout the recruitment process.
Click here to apply directly. Be sure to highlight your helpdesk experience, remote work capabilities, and comfort with out-of-hours schedules.
Not specified
Early applications are encouraged due to high interest in this position.
No comment's at the moment!, Be the first to post a comment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.