Business Centre Manager

BIZSPACE LIMITED; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading workspace management company in the United Kingdom is looking for a motivated individual to manage day-to-day operations at their sites. This role involves driving sales, enhancing customer relationships, and executing marketing strategies. The ideal candidate will possess strong communication skills, exceptional customer service capabilities, and a proven ability to build relationships. A flexible work environment with development opportunities awaits the right applicant.

Benefits

Attractive salary and flexible working hours

Creative freedom and supportive working environment

Internal training opportunities

Health and wellbeing benefits

Company events

Responsibilities

• Responsible for the successful day-to-day operation of your site/s
• Drive revenue by delivering new sales and enhancing ancillary income streams
• Deliver and execute an agreed marketing strategy for your site/s
• Ensure all customers’ needs are met through the customer journey and sales process
• Establish and maintain solid relationships with key partners, brokers, agents & local authorities
• Monthly invoicing, billing and cost analysis
• Reviewing and managing your site/s P&L against budget and key objectives
• Completion of all renewals and arrears within allocated timescales
• Regular site audits with key stakeholders and daily inspections to maintain high standards
• Ensure that all company procedures and policies are adhered to

Skills

Excellent Communication

Customer Service

Relationship Building

Time Management

Character

Job description

Job Description

• Responsible for the successful day-to-day management of your site/s, including all aspects of sales and operations, with an expectation to travel between sites as required.
• Deliver and exceed the site’s commercial targets and key metrics.
• Driving income, managing expenditure and achieving high-yielding NOI (Net Operating Income).
• Reports to the Regional General Manager but is expected to work with relevant stakeholders, partners and departments. Line management responsibility of Assistant Business Centre Manager/s and Maintenance Operatives at specific sites, if applicable.

Responsibilities

• Responsible for the successful day-to-day operation of your site/s
• Drive revenue by delivering new sales and enhancing ancillary income streams
• Deliver and execute an agreed marketing strategy for your site/s
• Ensure all customers’ needs are met through the customer journey and sales process
• Establish and maintain solid relationships with key partners, brokers, agents & local authorities
• Supervision and communication of the maintenance, reception and administrative staff duties
• Monthly invoicing, billing and cost analysis
• Reviewing and managing your site/s P&L against budget and key objectives
• Completion of all renewals and arrears within allocated timescales
• Regular site audits with key stakeholders and daily inspections to maintain high standards
• Ensure that all company procedures and policies are adhered to
• Form collaborative relationships that can be developed into partnerships for new business
• Ensure Health & Safety procedures are adhered to, including legislative compliance & best practices
• Any other duties reasonably required by your line manager to support the business

Key Skills

• Excellent Communication: Strong verbal and written skills are essential for effective sales and negotiations, including active listening, persuasive speaking and clear articulation of products and service benefits.
• Customer Service: Possessing exceptional customer service skills to build and maintain positive relationships with customers, understanding their needs and providing tailored-specific solutions.
• Relationship Building: Building and nurturing long-term relationships with each customer is key to our success. This involves networking, maintaining contact, follow-up calls and ongoing support to our customers, partners and stakeholders.
• Time Management: Essential to any successful site is managing time efficiently and meeting deadlines. This includes planning and organising sales activities, operational coordination and unplanned challenges.
• Character: Enthusiastic, professional and a proven self-starter who strives for exceptional standards with strong business acumen and driven mentality to succeed.

What We Offer You

• An attractive salary and flexible working hours
• A high degree of creative freedom, a supportive working environment, and an open corporate culture
• Attractive development opportunities in a modern, future-oriented company
• Internal training opportunities and onboarding
• Health and wellbeing
• Company events

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.