Out-of-Hours Helpdesk Advisor | Remote

School Result; Remote; GBP 28,000; Full time

Job summary

A recruitment agency is seeking an Out-of-Hours Helpdesk Advisor to work remotely from Manchester. This role is focused on managing urgent client communications and job requests during late hours. Candidates should have at least 1 year of helpdesk experience and strong communication skills. The position offers a base salary of £28,000 plus additional pay for on-call jobs, with evening shifts from Sunday to Thursday.

Benefits

Competitive base salary

Additional pay for on-call jobs

Fully remote working

Supportive management

Internal development opportunities

Qualifications

• Minimum 1 year of experience in helpdesk or customer service roles.
• Strong written and verbal communication skills.
• Proficiency in CRM/CAFM systems and Microsoft Office.

Responsibilities

• Handle urgent job requests and client communications outside standard hours.
• Log and prioritize jobs using CRM systems.
• Coordinate dispatch with internal teams and external engineers.

Skills

Helpdesk experience

Customer service skills

CRM/CAFM systems proficiency

Communication skills

IT skills

Tools

Microsoft Office

Job description

Overview

Example Recruitment is hiring a dedicated Out-of-Hours Helpdesk Advisor to support a fast-paced operations team. This remote role is ideal for professionals who thrive in evening and overnight shifts, ensuring urgent job requests are handled efficiently and service standards remain high outside regular office hours.

Key Job Details

• Job Title: Out-of-Hours Helpdesk Advisor
• Company: Example Recruitment
• Location: Remote (Manchester-based)
• Salary: £28,000 per annum + additional pay per on-call job
• Contract Type: Permanent
• Hours: Sunday to Thursday, 17:00–00:00 + on-call 00:00–08:00
• Reporting To: Helpdesk Manager
• Start Date: Immediate or negotiable

Role Overview

The Helpdesk Advisor will manage urgent client communications and job requests during out-of-hours periods. You’ll coordinate with internal teams and engineers, maintain accurate records, and ensure smooth operations overnight. This role is essential for maintaining service continuity and client satisfaction.

Key Responsibilities

• Handle urgent job requests and client communications outside standard hours
• Log and prioritize jobs using CRM systems
• Coordinate dispatch with internal teams and external engineers
• Monitor and manage the helpdesk inboxProvide administrative and operational support
• Participate in the on-call rota (midnight to 8 AM), earning additional pay per job handled

Required Skills and Experience

Essential

• Minimum 1 year of experience in helpdesk or customer service roles
• Strong written and verbal communication skills
• Proficiency in CRM/CAFM systems and Microsoft Office
• Ability to manage pressure and competing priorities
• Proactive and customer-focused mindset
• Excellent English communication skills
• Strong IT skills and willingness to learn

Desirable

• Experience in facilities management or reactive services
• Customer service or administrative qualifications

What We Offer

• Competitive base salary (£28,000)
• Additional pay for each on-call job handled
• Fully remote working
• Supportive management and internal development opportunities
• A role tailored for evening and overnight work preferences

Equal Opportunities

Example Recruitment is committed to diversity and inclusion. Applications are welcome from all backgrounds, and reasonable adjustments are available throughout the recruitment process.

How to Apply

Click here to apply directly. Be sure to highlight your helpdesk experience, remote work capabilities, and comfort with out-of-hours schedules.

Application Deadline

Not specified
Early applications are encouraged due to high interest in this position.

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