Customer Experience & Operations Coordinator

AnaVation LLC; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading waste management company in the UK is seeking a Customer Service Coordinator to manage customer interactions and drive satisfaction at the Spennymoor facility. The ideal candidate will have at least 3 years of experience in customer service and administrative roles, strong communication skills, and proficiency in Microsoft Office. Responsibilities include managing customer requests, facilitating operations, and improving service processes.

Qualifications

• Minimum 3 years of experience within the customer service and administrative lead role.
• Experience of working in a similar operational/production environment.
• Ability to use Microsoft office packages to an intermediate level.

Responsibilities

• Effectively manage tasks and case/project ownership with team-members.
• Operational System facilitation including routine administration duties.
• Report, investigate and resolve customer requests and complaints.

Skills

Customer service orientation

Communication

Multitasking

Process improvement

Tools

Microsoft Office

CRM systems

Job description

A leading waste management company in the UK is seeking a Customer Service Coordinator to manage customer interactions and drive satisfaction at the Spennymoor facility. The ideal candidate will have at least 3 years of experience in customer service and administrative roles, strong communication skills, and proficiency in Microsoft Office. Responsibilities include managing customer requests, facilitating operations, and improving service processes.