Auto Service Concierge: Booking & Customer Care

HGVTraders LTD.; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A top automotive group based in Gloucester is seeking a dedicated Service Advisor. This role involves maximizing service bookings, ensuring customer satisfaction through effective communication, and managing the customer service journey. Ideal candidates will have strong customer service skills and the ability to work proactively in a team environment. At Rygor Auto, enjoy benefits like extra leave for birthdays, annual leave, and an inclusive workplace culture.

Benefits

Extra day off for your Birthday

23 days of annual leave plus Bank Holidays

Auto-enrolment pension

Enhanced Maternity and Paternity pay policies

Access to wellness programme

Qualifications

• Exceptional customer service skills with a focus on satisfaction.
• Ability to manage customer updates and bookings effectively.
• Experience in selling after-sales services preferred.

Responsibilities

• Ensure customer satisfaction through effective communication.
• Book vehicles to meet customer needs and workshop capacity.
• Produce accurate estimates and job cards.

Skills

Customer service skills

Communication

Proactive approach

Job description

A top automotive group based in Gloucester is seeking a dedicated Service Advisor. This role involves maximizing service bookings, ensuring customer satisfaction through effective communication, and managing the customer service journey. Ideal candidates will have strong customer service skills and the ability to work proactively in a team environment. At Rygor Auto, enjoy benefits like extra leave for birthdays, annual leave, and an inclusive workplace culture.