Sales Consultant - Lichfield

Neighbourlybrands; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home services company in Lichfield is seeking a Showroom Sales Consultant to guide customers through kitchen makeovers. Responsibilities include managing showroom duties, providing design consultations, and liaising with clients and installers. Ideal candidates will have customer service experience and strong communication skills. This role offers competitive salary, comprehensive training, and flexible working hours.

Benefits

Competitive salary

Comprehensive training and support

Flexible working hours

Qualifications

• Previous customer service experience essential.
• Understanding of home transformation and design.
• Ability to work independently and be solution-focused.

Responsibilities

• Manage showroom and administrative duties.
• Provide expert design consultations.
• Liaise with installers and customers for project delivery.

Skills

Customer service experience

Retail kitchen experience

Communication skills

Organisational ability

IT literacy

Tools

Microsoft Office

CRM software

Job description

About Us

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry, it has shown its keen intent for growth with over 330 locations across 6 brands and more than 4,000 frontline operatives, consistently growing year‑on‑year.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Dream Doors

Dream Doors Ltd is a highly recognised, established market leader in the kitchen makeover and refurbishment industry with a network of c.100 franchisees across the UK. The company is multi‑award winning, highly respected within the franchisee industry, and is part of Neighbourly UK’s group of brands.

Reporting Structure

Reports To: Retail & Operations Manager

Direct Reports: None

Key Relationships: Showroom team, Brand Leader, Business Development Manager

Purpose of the Role

As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.

Key Responsibilities

• Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
• Enquiry management: via telephone, email, social media & face‑to‑face interactions, ensuring all relevant information is gathered before booking a home & showroom visit.
• Customer consultations: provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. Present customers with products and services such as kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles, etc.
• Arrange and book appointments for the Retail & Operations Manager to conduct home visits.
• Follow up on enquiries and unsold appointments.
• Under direction of the Retail & Operations Manager, liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
• Visual merchandising: keep displays fresh, clean, and inspiring, showcasing the latest trends and products in line with brand guidelines.
• Perform general duties around the showroom such as stock taking and keeping the stockroom tidy.
• Work as part of a small team, helping in all departments as business dictates.
• Opening/closing showroom (key holder duties).
• Any other reasonable duty within your capabilities.

Experience / Skills / Knowledge

Experience

• Previous customer service experience essential.
• Ideally worked within a retail kitchen setting (or interior design).
• Understanding and awareness of home transformation and design.
• A background in retail sales advantageous.

Skills / Knowledge

• IT literate (Microsoft Office / CRM).
• Excellent communication skills and customer service knowledge.
• Strong organisational ability.
• Ability to work independently, identify challenges and be solution focused.

Behaviours

• Resilient
• Customer and sales focused
• Open & clear communicator
• Organised
• Self‑motivated & hardworking
• Problem solver
• Proactive & hands‑on
• Willingness to learn and follow a proven franchise model
• Confident, approachable, with a positive mindset.

What We Can Offer

• Competitive salary
• Comprehensive training and support
• A collaborative and supportive team environment
• Flexible working hours throughout the week, including Saturdays (Showroom operational hours Monday‑Friday 9.00‑5.00, Saturdays 10.00‑4.00).

Inclusivity Statement

Neighbourly is fully committed to equal employment opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.