General Manager

Daish's Holidays Limited; United Kingdom; On-site; GBP 39,000; Full time

Job summary

A family-run holiday operator in Newquay is seeking a General Manager to oversee hotel operations, ensuring high standards of customer service, clean accommodation, and effective team management. The role involves managing budgets, compliance, and staff while promoting a positive guest experience. A competitive salary of up to £38,500 per annum is offered, along with various employee benefits and opportunities for growth within the company.

Benefits

Competitive salary up to £38,500

Quarterly bonus based on criteria

Extra paid day off for your birthday

Family holiday scheme for £95

Qualifications

• Previous experience within the leisure or tourism industry.
• A drive and passion for the holiday industry and customer service.
• Demonstrate an ability to manage and motivate a dedicated team to deliver our core values.
• Adaptability is key as the role has a wide range of responsibilities.
• Previous experience of managing and working within budgets.
• Maintenance and capital investment planning to improve the product.
• Ability to handle HR issues in line with company policy.
• You’ll be hands on with a ‘can do’ attitude as you’ll be expected to lead from the front.

Responsibilities

• Ensure delivery of core values: clean accommodation, good food, great entertainment, customer service.
• Full responsibility for the hotel's smooth operation and compliance.
• Close monitoring and controls on costs to hit P&L targets.
• Manage the staff team for smooth operation of the hotel.

Skills

Experience within the leisure or tourism industry

Passion for the holiday industry and customer service

Ability to manage and motivate a team

Adaptability to various responsibilities

Experience managing and working within budgets

Maintenance and capital investment planning

Handling HR issues

Hands-on leadership attitude

Job description

We have a new exciting opportunity come up for a General Manager to join us at Daish's Hotels!

Offering a competitive salary of up to £38,500 per annum after a 3 month probation period. This will increase with length of service as well as annual wage reviews. We also offer continuous all year-round employment! If you refer a friend to work for us, you'll split £100! Additionally, you will receive a generous quarterly bonus if criteria is met.

The role is a full time and will include some split shifts to cover the key demand periods and to ensure the smooth operation of all aspects of the hotel. Evenings, Weekends and Bank holidays included.

Daish's Hotels are flexible employers and strive to facilitate a healthy work life balance for Daish's employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.

In addition to all of these fantastic benefits of working for Daish's, we have a great “Take your family on a Daish's holiday scheme” for as little as £95 per holiday…4 nights, breakfast, dinner, room, travel and entertainment all included.

Skills and capabilities to bring to the role:

• Previous experience within the leisure or tourism industry.
• A drive and passion for the holiday industry and customer service.
• Demonstrate an ability to manage and motivate a dedicated team to deliver our core values
• Adaptability is key as the role has a wide range of responsibilities and you’ll need to be as comfortable at calling Bingo as you will compliance and budgeting.
• Previous experience of managing and working within budgets
• Maintenance and capital investment planning to improve the product
• Ability to handle HR issues in line with company policy
• You’ll be hands on with a ‘can do’ attitude as you’ll be expected to lead from the front.

General Managers are the face of each Hotel, and are responsible for ensuring the delivery of our core values; clean and comfortable en-suite accommodation, good food, great live nightly entertainment and first class friendly customer service.You will be able to relate and manage procedures at the front end delivery into coordinated back of house processes, to ensure a smoother guest experience, and enhance our brand and revenue.

You’ll assume full responsibility for the running of the hotel including close monitoring and controls on cost to ensure hitting P&L targets, and managing the staff team to ensure the hotels smooth operation, and full compliance responsibility.

A little bit about us….

We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do,Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!