Customer Service jobs in United Kingdom

Oversees and provides occupancy planning expertise in supply, capacity, and demand of Client’s portfolio of space. Ensuring planning exercises align with the client strategic vision and are often responsible for a campus, headquarters, or region of the portfolio comprised of locations with more concentrated headcount.

• Oversees a more complex asset or region for the client portfolio. May also oversee a larger business unit or more complete business unit relationship and often conducts special projects related to occupancy such as M&A.
• May carry managerial responsibilities for multiple occupancy planners on a team.
• Direct the overall planning and development of new spatial activities and the activities of current projects and programs
• Work closely with peers on the account leadership team, other service lines, and client representatives regarding proper staffing, future projects, and maintaining proper client relationships
• Prepare operational presentations and reports illustrating Space pipeline, progress, challenges, opportunities, and recommendations. Conduct meetings with clients, Space team members and cross-functional account members to inform, consult, request action, and seek approval with internal and client stakeholders.
• Ensure compliance with core program standards - all C&W tools, processes, templates, and outputs standardized and customized to the client
• Demonstrate proactive solutioning through root cause analysis, solution development, evaluation of options, and alternatives and recommendation of the best course of action for projects, processes, and overall program operations
• Collaborate with IFM, PDS, and client RE leadership for alignment and day-to-day operations. Recommend adjustments to processes when misalignment is identified
• Oversee the creation and maintenance of playbooks, templates, and tools
• Coach the team in providing effective space planning solutions and move management delivery for all project types (expansions, relocations, consolidations, refreshes); client relationship management; vendor relationship management; talent management; and resource utilization
• Direct the development of planning proposals, site assessments for space efficiencies, utilization metrics, and supply and demand studies and direct the delivery of project activities, including relocations, restacks, renovations, and consolidations
• Establish goals and objectives with timetables for the organizational unit and sub-units supervised

• Bachelor’s degree (BA/BS) in a related discipline or field of study (i.e. Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.)
• Five to Seven years experience in a corporate real estate environment
• Possesses strong analytical skills and the ability to develop conclusions and recommendations
• Maintains a working knowledge of CAFM software, space management systems and relational database functionality.
• Demonstrates proficiency in architectural and engineering drawings, concepts & design
• Experienced in managing projects of varied scope and complexity
• Proficient in MS Office Suite software applications
• Excellent customer service and interpersonal relationship skills
• Ability to work independently and as part of a team
• Able to build strong relationships with internal and external partners to deliver effective services
• Strong oral, written and presentation skills
• Assumes ownership of requests in order to ensure successful completion
• Strong attention to detail and quality
• Ability to handle concurrent projects with minimal supervision and direction

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We’re committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: âœCushman & Wakefieldâ