Castle Visitor Experience Host

English Heritage Ltd; Carlisle; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national heritage charity is seeking Visitor Assistants to enhance visitor experiences at Carlisle Castle. The role offers flexible hours: 15 hours weekly during peak season and 0 during winter. Responsibilities include engaging with the public and ensuring excellent service delivery. The charity promotes diversity and offers various employee benefits, including free access to sites for staff and family, discounts, and generous leave policies. Applicants with a passion for customer service and teamwork are encouraged to apply.

Benefits

Career progression opportunities

Free access to heritage sites for staff and family

25% discount in shops and cafes

Enhanced parental leave

25 days' holiday plus Bank Holidays

Matched pension contributions up to 10%

Qualifications

• Passion for people and heritage.
• Ability to deliver engaging visitor experiences.
• Flexibility to work weekends and Bank Holidays.

Responsibilities

• Ensure visitors have a great experience.
• Provide recommendations to enhance visits.
• Maintain accessibility and site presentation.

Skills

Excellent customer service

Teamwork

Public engagement

Job description

A national heritage charity is seeking Visitor Assistants to enhance visitor experiences at Carlisle Castle. The role offers flexible hours: 15 hours weekly during peak season and 0 during winter. Responsibilities include engaging with the public and ensuring excellent service delivery. The charity promotes diversity and offers various employee benefits, including free access to sites for staff and family, discounts, and generous leave policies. Applicants with a passion for customer service and teamwork are encouraged to apply.