Shipping Operator

Heyn HS Ltd; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A shipping service provider is seeking a customer service specialist in Belfast. The role involves providing high-quality services to clients, maintaining relationships with Shipping Lines, and ensuring efficient internal communication. Applicants should have a minimum of 2 years' experience, strong communication, organisational skills, and familiarity with customs regulations. The company values equal opportunity and encourages a diverse range of applicants.

Qualifications

• Minimum of 2 years experience in a similar role.
• Experience of customs regulations is essential.
• Well-established working relationship with Shipping Lines.

Responsibilities

• Liaise with customers to identify specific requirements.
• Raise invoices to customers and authorise supplier invoices.
• Resolve queries or disputes in an efficient manner.

Skills

Strong communication skills

Organisational skills

Ability to meet deadlines

Tools

Computer systems

Job description

Working as part of a small team, the duties involved are to provide Services to G Heyn & Sons customers to a high standard and to liaise with other departments in order to ensure the smooth running and efficiency of the Company.

• Minimum of 2 years experience in a similar role
• Experience of customs regulations
• I.T. based experience
• Well-established working relationship with Shipping Lines
• Strong communication and organisational skills
• Ability to meet strict deadlines and prioritise work while ensuring high standards of customer service are maintained

Key Accountabilities:

• Liaise with customers to identify specific requirements and seek ways to extend services and develop business with new accounts.
• Communicate with both internal and external parties to meet customer demands.
• Maintain a high level of paperwork and update computer systems with relevant information in a timely manner.
• Raise invoices to customers and authorise invoices from suppliers within agreed authorisation limits.
• Resolve queries or disputes in an efficient and timely manner.
• Ensure credit limits for all customers are observed and assist with the collection of payments if required.

We are an Equal Opportunities Employer and welcome applications from all sections of the community